VP of Mortgage Lending

Gulf Winds Credit Union•Pensacola, FL

175d•$120,000 - $150,000•Onsite

About The Position

The Vice President of Mortgage Lending leads the overall performance of Gulf Winds’ mortgage function, including loan origination, underwriting, processing, closing, and servicing. The role owns the department’s P&L, secondary market strategy, pricing governance, product development, and talent leadership. In partnership with the Chief Lending Officer, the VP develops and executes short- and long-term plans to grow the mortgage portfolio, optimize financial results, and provide an exceptional member experience aligned with the credit union’s mission. The VP oversees mortgage operations and team performance; ensures underwriting quality, investor compliance, pricing and pipeline management; manages investor and correspondent/broker relationships; and leads recruitment, coaching, licensing compliance, and succession planning. The role also manages the annual budget and financial reporting, guides mortgage product development and launch, and ensures compliance with applicable regulations and the credit union’s CRA strategy. It also builds referral relationships and evaluates mortgage technology to improve efficiency and member experience. This is an in-office position in Gulf Winds’ Pensacola, Florida market. The normal schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. Occasional after-hours work or travel may be required. The role involves sitting at a computer for most of the day, with occasional filing, opening filing cabinets, bending, or standing, and routinely uses computers, printers, and phones.

Requirements

Five to ten years of mortgage lending experience.
Experience must include secondary market operations, pricing governance, P&L ownership, and product development.
Demonstrated track record of leading high-performance teams and delivering measurable financial results.
A bachelor's degree or formal industry-recognized certifications equivalent to a bachelor's degree.
High degree of trust, diplomacy, and communication skill; ability to lead teams, influence stakeholders, and maintain relationships with investors, real estate partners, vendors, and regulators.
Expert knowledge of investor guidelines, including FNMA, FHLMC, FHA, and VA.
Expert knowledge of mortgage technology platforms, including LOS, POS, and PPE.
Expert knowledge of Fair Lending, CRA, RESPA, TRID, and NMLS requirements.
Strong financial management, communication, and supervisory skills.
Consistent in-office presence is required.
Ability to sit at a computer for most of the day and to file, open filing cabinets, and bend or stand as necessary, with reasonable accommodations where applicable.

Responsibilities

Oversee all aspects of mortgage lending, including origination, underwriting, processing, closing, and servicing; coach and evaluate team members.
Ensure underwriting quality, documentation, and compliance with secondary market guidelines, including FNMA, FHLMC, FHA, VA, and PMI requirements.
Oversee loss mitigation and problem loan resolution.
Own rate lock policy, pipeline management, fallout risk, pricing margin analysis, pricing exception authority, and mortgage servicing rights strategy.
Manage investor and correspondent/broker channel relationships.
Recruit, coach, and manage the mortgage team; oversee MLO sales territories, NMLS licensing compliance, and continuing education; maintain succession plans and a talent pipeline.
Own the mortgage department P&L; develop and manage the annual budget, monitor cost-per-loan and revenue-per-MLO metrics, drive fee income strategy, and report financial performance to senior leadership.
Lead the mortgage product lifecycle, including market analysis, product committee leadership, go-to-market strategy, and pricing models for new offerings.
Ensure compliance with Fair Lending, CRA, RESPA, TRID, and other applicable regulations, and align product offerings with underserved community needs as part of the CRA strategy.
Build and maintain relationships with members, real estate professionals, and referral sources to generate loan volume and strengthen the mortgage brand.
Evaluate and implement mortgage technology solutions, including LOS enhancements, POS platforms, and AI-assisted underwriting.
Maintain a cohesive, trained, motivated, high-performing team that meets loan demand and sales goals while meeting service standards and reflecting the credit union’s values.
Keep mortgage policies, procedures, workflows, and processes current, efficient, and compliant; inform management about key operational issues.
Ensure direct reports achieve individual goals and receive ongoing developmental training; coach employees monthly and complete performance reviews on time.
Comply with applicable rules, regulations, and policies, including BSA, OFAC, and Physical Security.
Perform other job-related duties as assigned.