Mortgage Lending Collector

First Financial Bank NA•Terre Haute, IN

2d•Onsite

About The Position

Our Mortgage Lending Collector serves as a key contact for mortgage and home equity accounts that are past due, working closely with customers to find solutions and ensure timely resolution. In this role, you’ll gain valuable experience in collections, financial counseling, and compliance while carefully and compassionately helping people navigate difficult situations. If you're detail-oriented, understanding, and ready to support customers facing financial challenges, join us to start a rewarding career path as a Mortgage Collector!

Requirements

High school diploma or equivalent.
Proficiency with Microsoft Word and Excel.
Strong organizational and problem-solving abilities.
Ability to negotiate terms and conditions.
Excellent written and verbal communication skills.
Ability to work independently and as part of a team.
Ability to multi-task, remain detail-oriented, and work efficiently in a fast-paced environment.
Ability to remain in a stationary position for up to 75% of an eight (8) hour workday.
Ability to review information and details at close range (within a few feet).
Ability to commute to the primary work location and occasionally to other work locations within driving distance.

Nice To Haves

Previous banking or collections experience is preferred.
Experience with Fannie Mae and Freddie Mac loans is preferred.

Responsibilities

Serve as the primary collection agent for delinquent mortgage and home equity accounts.
Guide customers through financial counseling and cure programs by phone, mail, and in-person visits when needed.
Monitor and maintain accurate records of delinquent accounts, payments, and recovery activity.
Respond to customer inquiries related to account status, payment options, and next steps.
Follow internal procedures and regulatory guidelines for collections and recordkeeping.