VP of Maintenance Operations

Goldmark Property Management•Fargo, ND

About The Position

At Goldmark Property Management, our mission is Creating a Better Living. We exist to create premier customer experiences for residents, team members, owners, and communities — and we bring that mission to life through the way we operate every day. We’re hiring a Vice President – Maintenance Operations to lead and elevate maintenance execution across our multi-family residential portfolio. This is a hands-on, sleeves-rolled-up enterprise leadership role for someone who loves building strong teams, driving operational consistency, and improving outcomes through clear standards, coaching, and follow-through. Starting at $125,000 annually (more based on experience) Why this role matters: Maintenance performance is one of the biggest drivers of resident experience, controllable expenses, and long-term asset value. In this role, you’ll lead the strategy and the execution: partnering cross-functionally, coaching Regional Maintenance Managers, identifying opportunities, implementing solutions, and personally monitoring outcomes until improvements are sustained. If you’re the kind of leader who can develop leaders, remove barriers, tighten systems, and still jump into real operational problem-solving when needed — this role is built for you.

Requirements

High school diploma or GED required
7+ years supervisory experience in maintenance or facilities management required
Residential maintenance operations experience preferred (5+ years preferred)
Demonstrated ability to lead and motivate teams (directly and indirectly) to consistent high-level results
Vendor management experience required
Valid driver’s license, reliable vehicle, and insurance required
Ability to calculate figures such as percentages, area, and volume

Nice To Haves

Bachelor’s degree in Facilities Management, Engineering, or related field (or equivalent experience)
Certifications: CPMT strongly preferred; boilers/HVAC/OSHA desirable or ability to obtain
Familiarity with Fair Housing and safety standards
Experience with Yardi Property Management Software preferred
Advanced proficiency with Microsoft Suite (SharePoint, Word, Excel, Outlook, Teams)

Responsibilities

Drive portfolio-level maintenance performance
Lead, manage, and coach Regional Maintenance Managers and their teams to deliver consistent, high-level maintenance operations performance across the portfolio.
Align maintenance objectives with organizational vision, financial goals, and resident expectations.
Own maintenance operations budgeting, forecasting, and financial analysis across the portfolio.
Monitor KPIs (work orders, asset condition, resident satisfaction) and implement corrective action plans until improvement is sustained.
Oversee maintenance operations, preventive programs, and capital improvement work through your Regional Maintenance Managers.
Ensure compliance with Fair Housing, safety, EPA, HUD, and company standards across communities.
Drive process improvements that reduce controllable expenses and advance technology platforms.
Mentor and develop Regional Maintenance Managers; create a culture of accountability and continuous improvement.
Build leadership pipeline and succession planning strategies to strengthen talent bench depth.
Model organizational values, recognize wins, and address performance gaps promptly.
Represent the organization internally and externally (team meetings, forums, presentations, industry events) with transparency and credibility.
Communicate maintenance performance and strategic direction effectively to stakeholders.