VP of Logistics & Operations

TalentRemedy•Chamblee, GA

140d•Hybrid

About The Position

Our client, a family-owned wholesale distributor of design-forward ceramics, vases, and home décor, is seeking a Vice President of Logistics & Operations. This role serves as the operational lead, overseeing Operations, Transportation, and Customer Success departments. The ideal candidate will be adept at both strategic planning and hands-on implementation, possessing sharp analytical skills, a bias for action, and the humility to connect with all levels of the organization. This position requires splitting time between the company's main office and its distribution center, offering a unique opportunity to significantly impact a growing, values-driven company.

Requirements

7+ years of progressive operations leadership, including experience at the VP or Senior Director level
Proven track record owning freight/transportation strategy and delivering measurable cost reductions
Experience managing or overseeing teams, including operations, distribution centers, and customer success
Background in distribution, wholesale, e-commerce, or a related product-based business is preferred
Experience working with various ERP, WMS, and TMS tools
Resource planning and budget management experience
Analytical mindset
Process-oriented
Highly communicative and collaborative
Comfortable working cross-departmentally
Strategic but comfortable rolling up your sleeves and being hands-on
People-centric, you lead with empathy and bring out the best in diverse teams
Entrepreneurial in spirit, you’re energized by building, not just maintaining

Responsibilities

Provide executive leadership for the Customer Success function, ensuring a seamless customer experience from initial order placement through post-delivery support.
Identify and implement improvements to customer-facing processes, touchpoints, and automation to drive satisfaction and loyalty.
Implement systems, automation, and service metrics that improve response times, transparency, and customer satisfaction.
Utilize customer insights and operational data to proactively identify service improvements and strengthen long-term customer relationships.
Partner with the President and executive leadership team to define and execute the company’s operational strategy, ensuring alignment with long-term growth objectives.
Develop and oversee company-wide operational performance frameworks, including KPIs, reporting, and accountability mechanisms across distribution, transportation, and customer success.
Lead annual operational planning, budgeting, and resource allocation to support sustainable growth and margin improvement.
Identify opportunities to increase operational leverage through process optimization, automation, and improved cross-functional coordination.
Collaborate with executive and IT leadership on identifying and implementing systems to automate workflows, improve operational reporting, and enhance decision-making capabilities.
Own the company’s freight cost strategy, including analyzing spend, identifying savings, negotiating carrier contracts, and driving measurable reductions in one of the organization’s largest expense categories.
Implement data-driven freight analytics and performance management processes to monitor carrier performance, optimize routing strategies, and improve overall transportation efficiency.
Develop and standardize shipping and packaging practices, including creative approaches to reducing damages.
Provide executive oversight of distribution center operations, ensuring operational excellence across inventory management, order fulfillment, workforce planning, and facility performance.
Oversee distribution center performance and oversee the Operations team. Lead training and development, leadership, KPIs, and overall efficiencies of the distribution centers.
Champion standardization, process documentation, and operational scalability across the distribution center.
Build and develop high-performing operations leadership teams, ensuring strong succession planning, training, and operational discipline.
Partner with the President and executive peers to establish operational priorities, resource plans, and annual budgets.
Identify and leverage cross-departmental strengths to address organizational challenges and unlock new opportunities.
Be a model of the company culture, including being hands-on, collaborative, and people-first, without an ego.