VP of Global Field Operations

Sprinklr • New York, MA

1d • $215,000 - $358,000

About The Position

Sprinklr is seeking a VP of Global Field Operations to report into the SVP of Revenue Operations within a $1B SaaS business. This leader will be the primary engine for regional execution and operational discipline, ensuring the global Go-To-Market (GTM) strategy is translated into consistent, high-performance activity and execution across the Americas, EMEA, and APJI.

Requirements

• Experience in a $1B SaaS business.
• Experience in Global Field Operations.
• Experience in Sales Execution & Forecasting.
• Experience in managing Sales Operating Cadence.
• Experience in Sales Forecasting (weekly, monthly, quarterly).
• Experience in Pipeline Health Management.
• Experience in Annual Operating Plan (AOP) alignment.
• Experience in operationalizing "Pod" Model & Productivity.
• Experience in Pod Scaling.
• Experience in Performance Management frameworks.
• Experience in AE Productivity improvement.
• Experience in Customer Engagement Lifecycle Execution.
• Experience in standardizing Sales Methodologies (e.g., MEDDPICC, Value Selling).
• Experience in Sales Compensation plan feedback.
• Experience in Territory & Quota Management.
• Experience in Partner-Led revenue strategy execution.
• Experience in driving Professional Services and Managed Services attach rates.
• Experience in Deal Desk & Commercial Rigor.
• Experience in Quote-to-Cash process optimization.
• Experience in Global Team Leadership.
• Experience in serving as a Change Agent.
• Experience with AI-guided tools and processes.

Nice To Haves

• Experience with Sprinklr's Unified-CXM platform.
• Experience with new consumption-based pricing models.

Responsibilities

• Own the design and execution of the global operating cadence, establishing a consistent rhythm of the business through structured health assessments, performance reviews, and targeted remediation actions.
• Own the global weekly, monthly, and quarterly sales forecasting process, ensuring high accuracy and transparency across all geographic regions (Americas, EMEA, APJI).
• Establish and monitor global standards for pipeline creation, coverage, and conversion. Implement rigorous "inspection" cadences to identify risks and opportunities early in the sales cycle.
• Drive regional adherence to the Annual Operating Plan (AOP), ensuring that bookings targets are met within the defined Sales/GTM cost envelope.
• Lead the field implementation of the "Pod" structure, ensuring efficient ratios between quota carriers and non-quota carriers (Sales, Services, and Renewals).
• Implement active performance management frameworks at the field level, using data to drive accountability and identify top-tier vs. underperforming units.
• Directly monitor and improve "Productivity per AE" by identifying and removing friction in the localized sales process.
• Act as the primary field champion for the standardized Customer Engagement Lifecycle (CEL). Own the field sales processes, practices and workflows that cross-functionally deliver successful sales outcomes.
• Standardize sales methodologies (e.g., MEDDPICC, Value Selling) across global theaters to ensure a common language and predictable outcomes.
• Partner with the Strategy & Planning team to ensure Sales Compensation plans are effectively driving the desired behaviors in the field. Provide real-time feedback on the efficacy of incentives.
• Oversee the annual and mid-year territory carving and quota distribution process, ensuring equitable and optimized coverage across all segments and regions.
• Enable the field to execute the "Partner-Led" revenue strategy, ensuring regional Sales Operations support Tech, ISV, and Service partner involvement in deals.
• Drive operational focus on Professional Services and Managed Services attach rates during the deal cycle to improve customer success and outcome-based expansion.
• Work closely with Deal Operations to ensure high-velocity, high-integrity deal structuring. Ensure regional teams are following global pricing and packaging standards, especially regarding new consumption-based pricing models.
• Continuously identify regional bottlenecks in the "Quote-to-Cash" process and partner with the Director of Strategic Programs to implement scalable solutions.
• Directly manage and mentor regional operations leaders in the Americas, EMEA, and APJI, fostering a culture of excellence and making RevOps a "career destination."
• Serve as a lead change agent, modeling the use of new AI-guided tools and processes in daily work to encourage field adoption.

Benefits

• Voluntary healthcare coverage in countries where applicable.
• Paid time off to recharge and spend time with loved ones.
• Open Mentoring Program.
• 401k plan with 100% vested company contributions.
• Flexible paid time off.
• Holidays.
• Generous caregiver and parental leaves.
• Life and disability insurance.
• Health benefits including medical, dental, vision, and prescription drug coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed