VP of Client Success, West Region

Marathon Health

13d•$170,000 - $200,000

About The Position

Marathon Health is seeking a Vice President of Client Success to lead the team responsible for the client journey across its employer, union, and health plan partnerships. The role owns client relationships from onboarding through renewal, ensuring clients realize measurable value from Marathon’s care, people, and results. It combines relationship leadership with growth strategy, including developing the Client Success team and creating repeatable approaches to deepen partnerships and expand existing accounts. The VP will reduce portfolio risk, retain and renew clients, and drive expansion, cross-sell, and new-site growth. The position sets strategies and targets for net revenue retention and expansion revenue, advises executive leadership, and works across Sales, Marketing, Product, Pricing, Operations, and Finance. Compensation is $170,000–$200,000 per year, with eligibility for an annual incentive; the actual offer may vary based on location, experience, and skill level.

Requirements

Bachelor’s degree in business, marketing, or a related field, and 10 years of experience in client management, account management, brokerage, consulting, or a similar client-facing role; an equivalent combination of education and experience is also accepted.
Proven record of growing large, complex client relationships, including expansion, cross-sell, and renewal results.
Experience building and scaling Client Success teams, with strong coaching and performance management skills.
Financial acumen, including financial analysis, strategic modeling, and pricing and performance evaluation.
Ability to turn business goals into actionable client success and growth plans.
Exceptional communication and presentation skills, including with C-level executives inside and outside Marathon.
Skill in working across Sales, Marketing, Product, and Pricing teams.

Nice To Haves

MBA or advanced degree preferred.
Five or more years of experience in healthcare, healthcare benefits, population health, or human resources strongly preferred.

Responsibilities

Set and deliver expansion strategies for existing clients, including new sites, additional populations, and service lines such as primary care, behavioral health, physical therapy, and occupational health.
Identify expansion opportunities using utilization, engagement, outcomes, and changes in client business needs.
Lead account planning and client segmentation, ensuring each client has a growth plan and clear owner.
Negotiate renewals and expansions, optimizing pricing, terms, and mutual value.
Partner with Sales, Marketing, Product, and Pricing to develop offers, shape proposals, close expansion deals, and support regional sales efforts.
Forecast and report retention, expansion pipeline, and revenue growth to executive leadership.
Build relationships with client executives and stakeholders, understanding their challenges and aligning Marathon solutions with their goals.
Report key performance indicators internally and to clients, demonstrating return on investment and strengthening Marathon’s value proposition.
Drive member utilization through marketing, patient outreach, and client partnerships.
Work with field operations leaders to identify client risk, increase member engagement, and secure renewals.
Represent the client’s perspective internally and bring feedback and market insight to Product and Innovation teams.
Build, mentor, and scale a Client Success Manager team, emphasizing service, accountability, collaboration, and innovation.
Use data and insights to improve Client Success processes, methodologies, and tools.
Advise senior leadership on account planning, segmentation, and go-to-market strategy.
Collaborate with Operations, Finance, and other teams to align client needs with organizational capabilities.