VP of Business Operations

Maven Clinic•New York, NY

8d•$275,000 - $320,000•Hybrid

About The Position

Maven Clinic is seeking a VP of Business Operations to lead the operating engine behind its core business, focusing on driving member enrollment and the revenue it generates. This senior leadership role is accountable for AI enablement, central operations, and strategy & operations. The position requires a strategic thinker who can collaborate across multiple functions, including Client Success, Marketing, Product, Finance, and Data, to optimize the enrollment process. The ideal candidate will also explore innovative, new strategies for driving enrollments beyond traditional communication methods.

Requirements

12+ years of experience driving growth, enrollment, acquisition, revenue, or business operations outcomes.
Track record of personally owning and hitting a number, ideally in healthcare, benefits, marketplaces, consumer subscription, or a similar environment with a complex funnel and multiple stakeholders.
Proven people and organizational leadership experience, including building and leading multi-team or multi-function organizations.
Elite quantitative ability as a core competency, including building and interrogating funnel models, sizing opportunities, and designing experiments.
Strategic range across functions (growth, operations, strategy, enablement).
Operational systems and scaling experience, including owning tooling, processes, and systems for service or operations teams.
AI fluency and conviction, with a clear point of view on AI leverage and the discipline to measure its impact.
Cross-functional leadership and accountability, with the ability to align and mobilize teams without direct authority.
Commercial instincts, understanding how enrollment translates into revenue and unit economics.
Comfort in a fast-paced, mission-driven environment with high visibility and direct accountability for a top-line company metric.
Active work authorization in the US.

Responsibilities

Own member growth for the Core Business, including enrollment targets and revenue generation.
Set strategy, build plans, and act as a control tower for cross-functional teams driving revenue.
Build and run a scalable enrollment engine covering the full journey from eligible population to enrolled, activated member.
Deliver AI enablement across the organization, measuring impact and optimizing AI usage.
Lead the central operations team to ensure effective and scalable systems, tooling, and processes.
Lead the strategy and operations team, bringing analytical rigor and operating discipline.
Optimize relentlessly around data, building and iterating on the funnel and creating systems for quick diagnoses.
Hold cross-functional partners accountable for their operational KPIs in the enrollment process.
Instrument and forecast enrollment and revenue in partnership with Data and Finance.

Benefits

Employer-covered health, dental, and insurance plan options
Access to the full Maven platform and specialists (care for mental health, reproductive health, family planning, pediatrics)
Whole-self care through wellness partnerships
Hybrid work
In-office meals
Work together days
16 weeks 100% paid parental leave
New parent stipend (for employees with 1 year+ tenure)
Annual professional development stipend
Access to a personal career coach through Maven for Mavens
401K matching for US-based employees, with immediate vesting