VP/Mortgage Servicing Manager

TRUSTONE FINANCIAL CREDIT UNION•Plymouth, MN

8h•$81,000 - $101,000•Onsite

About The Position

Manage the daily workflow of the Mortgage Servicing team. Provide leadership, direction, support and guidance to staff as a member of the Management team. Ensure assigned staff is providing professional and efficient service with regards to meeting members mortgage loan needs. Provide quality customer service between and for internal and external customers.

Requirements

Availability to work 40 hours per week Monday through Friday between the hours of 8:00am – 4:30pm at our Plymouth Corporate Office location; exempt.
Bachelor’s degree, preferably in Finance, Business or related, or equivalent work experience in mortgage lending field.
5+ years of experience in conventional and portfolio loan closing.
Knowledge of mortgage product and underwriting guidelines, and regulatory requirements.
Ability to manage multiple priorities, effectively delegate, and set deadlines.
Ability to identify and facilitate change in a deadline driven, highly regulated environment.
Excellent problem-solving skills and attention to detail.
Ability to work well under pressure and be able to meet externally influenced deadlines.
A high level of business acumen with the ability to develop strong relationships with borrowers, branch personnel and industry partners.
Excellent verbal and written communication skills.
Ability to be comfortable working with and balancing data in a variety of loan systems.
Maintains awareness of enterprise compliance requirements, including Bank Secrecy Act (BSA/AML) obligations, and follows internal policies and escalation protocols as applicable.
Ability to pass a pre-employment drug test and various background checks.
Regular and reliable attendance at the workplace.

Nice To Haves

FHA/VA experience, preferred.

Responsibilities

Manage the daily workflow of the Mortgage Servicing team.
Provide leadership, direction, support and guidance to staff as a member of the Management team.
Ensure assigned staff is providing professional and efficient service with regards to meeting members mortgage loan needs.
Provide quality customer service between and for internal and external customers.

Benefits

Competitive pay and incentive programs for all positions.
Health insurance with the ability to choose which plan option is best for you – a Traditional Health Plan or Health Savings Plan.
Affordable dental and vision insurance coverage.
Earn 22 days of paid time off annually for full-time employees with an equivalent accrual for part-time employees – and, the longer your tenure, the more PTO you’ll have to enjoy.
10+ paid holidays each year.
Up to 16 hours of paid time annually to volunteer for organizations you are passionate about.
401(k) with 50% employer match on the first 6% you contribute – plus, after one year of service, an additional 3% safe harbor employer contribution that is immediately 100% vested regardless if you are contributing or not.
Eligibility for profit sharing opportunities in the form of a contribution to your 401(k) account.
Employer-paid Short Term and Long Term Disability benefits.
Employer-provided life insurance up to 2.5x your base salary with the option to purchase additional coverage for yourself, spouse and eligible dependents.
Reimbursement for higher education expenses of up to $5,250 per calendar year (including tuition, books and activity fees).
Career development opportunities – including our STEP job shadow program, TruStone Academy certification courses, Mentorship Program and more.
Special employee discounts when you join TruStone Financial as a credit union member.
Employee activities, events, discounts, and many other great benefits and perks!