VP, Law Firm Professional Services

Litify

11d•$250,000 - $300,000•Remote

About The Position

Litify is hiring a VP, Law Firm Professional Services to lead customer implementation delivery and make AI-powered implementation a competitive advantage. This leader owns how new customers go live, whether delivery is handled by Litify’s internal team or a certified systems integration (SI) partner, and builds a team to deploy autonomous AI agents across the client base. The role reports to the CEO and partners closely with Sales, Product, Customer Success, and Finance. The VP will redesign implementation processes for the AI era, build a high-performing SI partner ecosystem, lead the internal delivery organization and own its services P&L, and establish Litify’s Agentic AI Center of Excellence. Success is measured through faster, more reliable implementations, stronger client outcomes and AI adoption, and services growth and profitability. The position is fully remote except for employees living in New York City or New Jersey, who follow a hybrid schedule and work in the Manhattan office six days per month. Estimated total compensation, including base and bonus, is $250,000–$300,000. Benefits are offered.

Requirements

12+ years of experience in B2B SaaS professional services.
5+ years as a VP or SVP leading a multi-team delivery organization.
Track record of using AI to change implementation delivery, with specific evidence of tools, agents, and workflows adopted and time or cost reduced.
Experience leading customer AI-agent deployments with strong adoption and measurable ROI.
Proven ownership of a services P&L, with demonstrable results in revenue, margin, utilization, billable rates, and forecast accuracy.
Experience building capacity models that keep delivery ahead of bookings through a high-growth period.
Credible executive presence with managing partners, firm administrators, and COOs, and ability to partner with Sales on complex deals.
Exceptional coaching ability and skill in developing leaders, elevating performance, and driving urgency.
Hands-on, rigorous, and outcome-focused approach, with willingness to step into escalations and protect the client experience.

Nice To Haves

Vertical SaaS or complex system-of-record experience.
Experience delivering on Salesforce and/or in legal technology.
Experience building or scaling an SI partner ecosystem, including sourcing, certification, scorecards, and commercial terms, while holding partners to the same standards as an internal team.

Responsibilities

Define best-practice Litify go-live processes spanning discovery, solutioning, data migration, configuration, testing, training, and client engagement.
Redesign implementation standard operating procedures to use AI for requirements gathering, solution design, configuration, data mapping and migration, test scripts, and training content.
Reduce implementation time and cost while improving delivery quality, using measures such as SOW size, estimates, and time to first value.
Build an accelerator library of practice-area templates, migration tools, and reusable agents, including support for streamlined Consumer Law implementations.
Own product release readiness so internal teams and SI partners receive updated SOPs and training before customers need new capabilities.
Source, recruit, and certify SI partners, prioritizing firms with Salesforce and legal-industry expertise.
Maintain partner delivery standards through estimate and SOW reviews, product training, certifications, and solution reviews.
Manage partners using shared scorecards covering financial results and client outcomes, and grow partner capacity ahead of bookings.
Lead the internal team of project managers, solution architects, technical and data migration architects, and implementation consultants delivering end-to-end implementations.
Use the internal delivery team to handle complex engagements, pilot AI tools, and improve delivery standards for Litify and its partners.
Own the services P&L, including revenue, gross margin, billable rates, utilization, and monthly revenue and margin forecasting.
Build capacity models aligning internal and partner resources with pipeline by vertical and role.
Lead executive escalations and personally address at-risk or high-visibility engagements.
Establish and lead an Agentic AI Center of Excellence and a team of Agent Architects.
Design, build, and roll out custom autonomous agents aligned to client workflows, data, and business goals.
Lead AI showcases, trials, and rollouts for existing customers and convert them into adoption and expansion revenue.
Feed client and field insights back to Product to inform future out-of-the-box agents.