VP, ISV + Partner Solutions

Synchrony•Cincinnati, OH

2d•$150,000 - $250,000•Hybrid

About The Position

This role will lead the strategy and drive execution across our ecosystem of ISV partners and direct client integrations. This individual will lead a centralized team focused on building and maintaining strong relationships with existing and prospective ISV partners to accelerate Synchrony’s presence and product distribution across all H&W markets. In addition, the leader will set partner engagement and integration priorities, align cross-functional stakeholders (Product, Tech, Sales, Implementation, Legal/Compliance), and establish a scalable operating model and metrics to ensure consistent onboarding, integration quality, and ongoing performance. Ultimately expanding reach, improving time-to-market, and delivering measurable growth through partner-led channels.

Requirements

Bachelor’s Degree in a related field (healthcare or business) and 10+ years of experience in strategic partnerships, business development, product partnerships, or ecosystem/channel leadership, ideally within healthcare, fintech, payments, or lending; OR in lieu of a Bachelor's Degree, a high school diploma / GED and 13+ years of experience in strategic partnerships, business development, product partnerships, or ecosystem/channel leadership, ideally within healthcare, fintech, payments, or lending
Demonstrated collaboration, project management, problem-solving, quantitative, and qualitative analysis skills
Strong understanding of payments, embedded finance, and RCM concepts (e.g., merchant acquiring, lending/credit products, payment workflows) and how integrations drive distribution.
Proven ability to source, evaluate, and negotiate complex partnership agreements, including commercial terms and joint go-to-market plans.
Strong critical thinking skills with an ability to creatively develop solutions that address client needs
Experience leading and developing high-performing teams, with a track record of delivering measurable partner-led growth.
Highly organized operator with strong program management skills and the ability to manage multiple workstreams in a fast-paced environment.
Strong analytical and financial acumen; ability to build business cases, size opportunities, and manage to KPI

Nice To Haves

Bachelor’s degree required; MBA or other advanced degree or equivalent experience
Demonstrated success building and scaling a structured technology/ISV partner program, including partner segmentation, onboarding, enablement, and performance management.
Working knowledge of integration models and technology concepts (APIs, SSO, data exchange, implementation lifecycles) and the ability to partner effectively with product/engineering/architecture teams.
Experience collaborating across sales, product, marketing, technology, legal/compliance, risk, and operations to execute at scale and drive accountability.
Willingness to travel as needed to support partner and client engagements.

Responsibilities

Set and drive the H&W technology partnerships strategy: Own the vision, target partner segments (ISVs, PMS/EHR, payments), and a multi-year roadmap that expands CareCredit distribution across H&W markets.
Build and scale a structured partner program: Build on establish partner tiers, value propositions, onboarding/integration standards, co-marketing motions, governance, and success metrics to enable repeatable growth.
Lead and develop the partnerships team: Manage a centralized team accountable for partner acquisition, project management, and ongoing relationship health.
Serve as the HW ISV representative on SYF enterprise programs and strategic initiatives, ensuring capability development aligns with business priorities and growth objectives.
Lead New Product Introduction (NPI) for ISV-based texting, accountable for end-to-end delivery of approved NPI activities, including governance, cross-functional coordination, and ensuring a seamless partner, provider, and customer experience.
Source, assess, and prioritize new partnership opportunities: Identify, evaluate, and recommend integrations that extend lending, payments, and network offerings; develop business cases and ROI for prioritization.
Manage partner prospect pipeline in coordination with BD/Sales: Build a qualified pipeline, support outreach, advance deals through approval/contracting, and ensure handoffs to implementation and account teams are seamless.
Align cross-functional execution for integrations and go-to-market: Partner with Product, Technology, Implementation, Legal/Compliance, Risk, Marketing, and Operations to prioritize work, remove blockers, and deliver on time-to-market commitments.
Define internal capabilities and resourcing required to scale: Identify process, tooling (CRM/PRM), enablement, and operational needs across sales, marketing, IT, and operations to support the partner ecosystem.
Expand solution definitions through partner insights: Translate market/partner feedback into product and integration requirements; identify adjacent use cases and new solutions that increase partner value and Synchrony revenue.
Track and report performance: Establish KPIs (pipeline, integrations delivered, activation/adoption, volume/revenue, partner health/NPS) and provide regular executive updates and recommendations.
Perform other duties and special projects as assigned.