VP, Solutions Engineering

Trustly•San Francisco, CA

4d•$290,000 - $390,000•Hybrid

About The Position

At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide. Our Ambition: To build the world's most disruptive payment network and redefine what the payment experience should feel like. Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that's transforming the way the world pays. The Solutions Engineering team sits at the intersection of commercial and technical â€” responsible for making our merchants successful from the moment they sign through every phase of their integration and growth. The team combines deep technical expertise with a strong customer orientation, acting as the primary technical interface between Trustly and its merchant partners in the market. As VP of Solutions Engineering, you will build and lead Trustly's US Solutions Engineering function â€” spanning pre-sales technical consulting, integration support, and ongoing technical account management for our merchant portfolio. You'll work closely with Sales, Product, and Engineering to ensure merchants integrate quickly, run reliably, and unlock the full value of Trustly's platform. This is a high-impact leadership role for someone who thrives at the intersection of technology and commercial outcomes. This role can be based in New York City or San Francisco.

Requirements

10+ years of experience in solutions engineering, technical account management, or integration engineering, with at least 3 years in a leadership role.
Deep technical background â€” comfortable reading and writing code, reviewing API documentation, and engaging directly with merchant engineering teams on integration challenges.
Strong commercial instincts â€” you understand how technical decisions affect merchant outcomes and revenue, and you know how to communicate tradeoffs to both technical and non-technical audiences.
Builder mindset â€” you're energized by standing up a function, creating processes from scratch, and building a team in a fast-moving environment.
Excellent communicator and cross-functional partner; you earn trust quickly with merchants and internally with engineering and commercial stakeholders alike.

Nice To Haves

Experience in payments, fintech, or API-first platforms strongly preferred; familiarity with ACH, payment APIs, and webhook-based integrations a plus.

Responsibilities

Build and lead Trustly's US Solutions Engineering team â€” covering pre-sales engineering, implementation, and technical account management across our merchant base.
Own the technical onboarding experience for new merchants â€” driving down time-to-live, reducing integration friction, and ensuring merchants launch with confidence.
Partner with Sales and Commercial teams on enterprise deals â€” leading technical discovery, scoping integrations, and presenting Trustly's capabilities to merchant engineering and product teams.
Act as the primary escalation point for complex technical merchant issues â€” coordinating with Product and Engineering to drive resolution and feed learnings back into the product roadmap.
Develop scalable integration resources, documentation, and tooling that enable merchants to self-serve and reduce support burden over time.
Establish metrics and reporting for Solutions Engineering performance â€” time-to-integrate, merchant health, escalation volume, and team productivity.