VP, HR - Customer Service

Synchrony•Cincinnati, OH

2d•Hybrid

About The Position

The VP, Human Resources, Customer Service will lead a team to support the primary business clients across the US and partner globally with IN and PH based teams. This individual will act as a business partner on servicing initiatives including driving critical thinking for our key priorities - Strategic Workforce Planning, Career & Skill Development, HR Operational Excellence, Employee Experience and Engagement, and Performance Management. This role will work closely with HR teams globally who have a connection point with operational servicing to drive connections across global servicing.

Requirements

Bachelor's degree and minimum 8+ years of increasing HR Business Partner experience – in lieu of a degree, 12+ years of increasing HR Leadership experience.
Past or current experience supporting multiple executive level clients, exempt and non-exempt employees.
Past or current experience directly managing or providing oversight and guidance to HR Generalists.
Past or current experience supporting a geographically diverse, matrixed client group.
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
Legal authorization to work in the U.S. is required.
We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Nice To Haves

Demonstrated strength in coaching, employee relations and conflict resolution.
Proven experience as an effective business partner for senior levels.
Experience within financial services and/or customer service organizations.
A minimum of 2 years’ experience working with remote/virtual teams.
Excellent verbal and written communication, interpersonal, organizational, and multi-tasking skills.
Past or current experience supporting multiple executive level clients.
Experience with regulations such as OFCCP audits, EEOC (Equal Employment Opportunity Commission) Complaints and resolutions and AAP reporting.
Master's degree in human resources or Business-Related Field.
Strong influence and change management skills.
Demonstrated ability to drive HR processes and to deliver high quality HR services in a fast paced, high change environment.

Responsibilities

Lead the US Hub HR team to ensure alignment and implementation of business and HR strategies, policies, and programs, and create and deliver effective HR solutions for complex, strategic business challenges.
Partner with managers of people to provide strategic direction and delivery related to organizational design, recruiting, succession management, talent management and development, employee relations matters, resource planning, compensation and benefits, and performance management.
Partner with leaders to promote a great culture in support of Synchrony’s Values, our Way of Working and help ensure meaningful engagement plans are developed and executed.
Act as an ‘agent of change’ and drive culture shifts to meet longer term business goals, strategies, and cost targets.
Manage employee relationships on a proactive basis and provide input to our Employee Relations and Labor Strategies
Facilitate the identification and management of High Potential individuals and identifying training, education and development needs and providing appropriate solutions tailored to meet the needs of individual businesses.
Provide input into assessments on current and future employee potential; support the completion of Talent Reviews and succession plans; identify and be aware of potential Talent at all levels of the organization.
Identify key human resource needs and partners with leaders and HR peers to provide a full complement of services to the organization.
Monitor adherence to all relevant Human Resource-related policies and practices.
Rigorously manage HR compliance in accordance with applicable employment laws, state and government regulations and Synchrony policies and procedures.
Execute/translate US HR policies and procedures.
Perform other duties and/or special projects as assigned