VP, Customer Success & Service Delivery
About The Position
Comtech is seeking an accomplished Vice President of Customer Success and Service Delivery to lead the full customer experience across the Satellite and Space Products portfolio. This executive will define and execute the company’s customer lifecycle and service delivery strategy, ensuring exceptional customer experiences while driving customer retention, expansion, and long term recurring revenue growth. The VP will oversee onboarding, field deployment, lifecycle management, renewals, technical and operational support, and all service delivery processes. Success in this role requires strong leadership across customer facing operations, deep experience in satellite communications and managed services, and the ability to partner effectively across Sales, Product, Engineering, and Operations. This role supports customers across defense, government, and commercial sectors and requires the ability to understand diverse mission requirements and deliver high value, industry leading service outcomes.
Requirements
- Proven experience managing recurring revenue portfolios, driving retention, and expanding service revenue.
- Demonstrated ability to support diverse customer environments across defense, government, and commercial sectors.
- Strong history of crossfunctional collaboration with Sales, Product, Engineering, and Operations.
- Experience with CRM and customer lifecycle platforms (e.g., Salesforce).
- Active security clearance or the ability to obtain one.
Responsibilities
- Develop and lead Comtech’s end to end Customer Success and Service Delivery strategy, including onboarding, adoption, expansion, renewal, and advocacy.
- Ensure seamless transitions across Sales, Implementation, Service Delivery, and long term support functions.
- Build scalable processes that support growth while delivering a high touch customer experience.
- Ensure service delivery and success programs are tailored to mission needs across multiple industries.
- Partner with Sales leadership to drive expansion opportunities and reduce churn across the installed base.
- Lead Service Delivery, Field Deployment, and Technical Support teams to meet or exceed customer and contractual performance requirements.
- Strengthen cross functional coordination to eliminate friction and accelerate time to value.
- Deploy tools, analytics, and automation to improve visibility into customer health, usage, and lifecycle performance.
- Build, mentor, and scale a high performing Customer Success and Service Delivery organization.
- Establish performance metrics, operational standards, training programs, and development pathways.
- Foster a culture of accountability, customer advocacy, and operational excellence.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
