VP, Customer Onboarding

R1 RCM

About The Position

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As The Vice President (VP) of Customer Onboarding, you will lead Revenue Cycle operations for large care organizations, partnering with the Customer Executive team to deliver superior results. In this role, you will also contribute to our growing organization as a thought leader helping to improve the R1 solution and inform our strategy. The Vice President (VP) of Customer Onboarding will thrive in this role by building and maintaining a high performing team, while developing the next set of leaders. Here’s what you will experience working as a Vice President of Customer Onboarding: Lead Revenue Cycle operational transitions and continuous improvement initiatives, owning and delivering on timelines with high P&L implications. Execute and improve R1’s operating model for customer transitions. Act as a change agent to help establish common goals and create alliances across hospital organization to optimize success. Partner with Customer Executive team to align operational and financial objectives. Participate in R1 strategy development as a thought leader and content expert sharing best practices, optimizing performance, and leading transformative change. Serve as a thought leader for Customer CFO and Executive team. Own executive decisions regarding daily operations of each customer transition. Focus on development, performance and growth of your team. The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package. R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance. CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent To learn more, visit: R1RCM.com Visit us on Facebook R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: https://www.r1rcm.com.

Requirements

Must be willing to travel up to 40%.
At least 12 years of Operational experience with at least 5 years in healthcare revenue cycle management.
At least 5 years of steadily advancing leadership roles and a proven track record of success in healthcare revenue cycle management.
Experience driving complex change and helping counterparts through difficult transitions to a new process, workflow, technology, or situation.
Strong project management discipline (Proficiency in Excel required; tools similar to Asana/MS Project transferable).

Responsibilities

Lead Revenue Cycle operational transitions and continuous improvement initiatives, owning and delivering on timelines with high P&L implications.
Execute and improve R1’s operating model for customer transitions.
Act as a change agent to help establish common goals and create alliances across hospital organization to optimize success.
Partner with Customer Executive team to align operational and financial objectives.
Participate in R1 strategy development as a thought leader and content expert sharing best practices, optimizing performance, and leading transformative change.
Serve as a thought leader for Customer CFO and Executive team.
Own executive decisions regarding daily operations of each customer transition.
Focus on development, performance and growth of your team.