Optum Insight Provider Market Regional VP/GM – Southwest

UnitedHealth Group•Los Angeles, CA

24d•$200,400 - $343,500•Remote

About The Position

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. The provider market Territory Leader leads the Optum Insight business for a specific territory of the U.S. within the Market region. The territory leader leads an account management team aligned to the clients within the territory and is charged with developing and executing on strategic and commercial plans to achieve above market growth and profitability in delivering Provider solutions to our customers. The territory leader is accountable for financial and customer outcomes across a geographical region of the Optum Insight Provider business. This leader will have accountability for the profitable growth and deployment of the overall Provider portfolio across the territory working directly with customers and internal and external partners to deliver on customer commitments. Where appropriate, the territory leader will work with team members across Optum Insight, Optum Health, and Optum RX to align on customer plans and priorities. The provider Territory Leader is accountable for driving growth and profitability across the territory as it contributes to the regional and market P&Ls. You will engage the matrixed teams in support of the regional objectives for revenue, earnings, growth and client satisfaction. This includes engaging with the sales teams, operations, consulting, product, and technology teams, as well as other groups at the Optum level required to deliver upon our aggressive growth and innovation objectives. Attainment of these business objectives will be achieved through leadership competencies and practices including strategic account planning, executive engagement, operational excellence, being the voice of the market, the ability to scale the business, lead in a matrix environment and drive growth by collaborating across other divisions within UnitedHealth Group. The successful candidate must be passionate about client excellence and delivery and discovering new business opportunities. This leader must be exceptional at working in a fast-paced environment and display stellar executive presence with C-Suite executives. This role requires an individual who understands how to get things done at Optum through influence by leveraging extensive interpersonal and collaboration skills. The Territory Leader will have an in-depth understanding of health systems and the broader provider market, strong critical thinking skills, demonstrated success in driving complex territory and account plan strategies, outstanding cross-group organizational skills and agility, and highly effective communication skills (verbal and written). Location: Remote within respective Central Market Region You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires within 30 minutes of an office in Minnesota or Washington, D.C., you'll be required to work a minimum of four days per week in-office.

Requirements

10+ years of progressive leadership roles in the Health Care or Financial industries with a proven record of leading growth programs and delivering measurable results
5+ years in managed services, client management or advisory services
Experience in driving deep trust-based relationships with C-Suite and senior client executives and Board of Directors (external)
Demonstrated success building and evolving relationships with C-suite and matrixed stakeholders (internal)
History of leading, influencing and managing teams with successful people and team leadership experience – motivating, mentoring, and developing talent
Track record of success driving client success across highly complex and matrixed organizations
Proven ability to analyze complex market opportunities and develop creative solutions to a wide variety of unique market problems
Demonstrated track record of active collaboration, engagement, oversight and strategy development of key growth opportunities
Solid strategic planning, analytics, and problem-solving skills
Excellent oral and written communication skills and ability to build credibility and gain the respect and confidence of clients and internal partners
Proven leadership skills with Employee Experience and Manager Effectiveness indices
Willing and able to travel 50%25 of the time on a sustained basis

Nice To Haves

Advanced degree in related field (e.g. Master’s Business Administration) preferred
Experience supporting Optum Markets (Payers, Employers, Providers, Federal/State government, Emerging Markets)
Experience working across UHG, Optum and/or UHC lines of business
Direct experience working with product and technology teams
Proven application of change management methodologies
Proficient skills and knowledge of servant leadership, resilience, resourcefulness, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency

Responsibilities

Managing and growing a provider market client territory to achieve above-market growth and profitability. This will be achieved by creating territory strategies that support OI provider market revenue and IOI goals across a complex portfolio of clients within the geographic territory
Navigating different provider types and buying personas that may include large health systems, ambulatory centers, dental groups and other providers
Leadership accountability to develop a high-performing organization of client-focused associates
Driving outcomes with internal matrix business stakeholders across Optum to ensure customer centricity, high NPS scores and renewal rates, delivery against customer needs and expectations, profitable growth, and representation for the voice of the customer in our current and future products and technologies
Influencing external customers at the VP & C-Suite level as a trusted executive partner
Championing market intimacy by aggregating client feedback within the territory to influence organizational accountability to market needs, product requirements, competitive information and other knowledge essential for our business
Holding teams accountable to developing and executing account growth and remediation plans aligned with short- and long-term organizational strategies
Understanding the future and current state of the industry to provide strategic input to Product, Operations and service delivery teams based upon customer needs
Driving accountability in the organization to deliver strategies and tactics that positively impact key drivers, such as price, risk profile, utilization, activation, attrition, and revenue, to ensure growth and market share goals are achieved
Delivering executive-level communication to key Optum Insight and Optum executives regarding market strategy and business performance
Exceeding OKRs, MBOs, SLAs and operating targets
Delivering exceptional customer Net Promotor Score (NPS) results
Driving exceptional Employee Experience and Manager Effectiveness results
Build for the future and provide strong leadership; oversee talent plans and strategies to attract, motivate and retain a diverse, qualified, and engaged team to fulfill current and future business needs
Foster a success-oriented, accountable environment within the company
Effectively represent Our United Culture and demonstrates UHG values internally and externally
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.