Optum Insight Provider Market Regional VP/GM – Central

UnitedHealth Group•Dallas, TX

17d•$200,400 - $343,500•Remote

About The Position

Optum Insight is focused on improving the flow of health data and information to create a more connected system by removing friction and driving alignment between care providers, payers, and consumers. Leveraging deep industry expertise and innovative technology, Optum Insight helps organizations reduce costs while improving risk management, quality, and revenue growth. The Provider Market Territory Leader is responsible for leading the Optum Insight business within a specific U.S. territory in the Central Market region. This role involves leading an account management team, developing and executing strategic and commercial plans to achieve significant growth and profitability in delivering Provider solutions. The leader is accountable for financial and customer outcomes across their geographical region, working with customers, partners, and internal teams across Optum to meet customer commitments and drive profitable growth of the Provider portfolio. Collaboration with teams across Optum Insight, Optum Health, and Optum RX is expected to align on customer plans and priorities. The role requires strong leadership competencies, including strategic account planning, executive engagement, operational excellence, market advocacy, business scaling, matrixed environment navigation, and cross-divisional collaboration. A passion for client excellence, delivery, and new business opportunity identification is essential. The successful candidate must excel in a fast-paced environment, possess stellar executive presence with C-Suite executives, and demonstrate the ability to influence within Optum through strong interpersonal and collaboration skills. An in-depth understanding of health systems and the provider market, critical thinking, success in driving complex territory and account plans, strong organizational skills, agility, and effective communication are key requirements.

Requirements

10+ years of progressive leadership roles in the Health Care or Financial industries with a proven record of leading growth programs and delivering measurable results.
5+ years in managed services, client management or advisory services.
Experience in driving deep trust-based relationships with C-Suite and senior client executives and Board of Directors (external).
Demonstrated success building and evolving relationships with C-suite and matrixed stakeholders (internal).
History of leading, influencing and managing teams with successful people and team leadership experience – motivating, mentoring, and developing talent.
Track record of success driving client success across highly complex and matrixed organizations.
Proven ability to analyze complex market opportunities and develop creative solutions to a wide variety of unique market problems.
Demonstrated track record of active collaboration, engagement, oversight and strategy development of key growth opportunities.
Solid strategic planning, analytics, and problem-solving skills.
Excellent oral and written communication skills and ability to build credibility and gain the respect and confidence of clients and internal partners.
Proven leadership skills with Employee Experience and Manager Effectiveness indices.
Willing and able to travel 50% of the time on a sustained basis.

Nice To Haves

Advanced degree in related field (e.g. Master’s Business Administration) preferred.
Experience supporting Optum Markets (Payers, Employers, Providers, Federal/State government, Emerging Markets).
Experience working across UHG, Optum and/or UHC lines of businesses.
Direct experience working with product and technology teams.
Proven application of change management methodologies.
Proficient skills and knowledge of servant leadership, resilience, resourcefulness, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.

Responsibilities

Managing and growing a provider market client territory to achieve above-market growth and profitability by creating territory strategies that support OI provider market revenue and IOI goals across a complex portfolio of clients within the geographic territory.
Navigating different provider types and buying personas that may include large health systems, ambulatory centers, dental groups and other providers.
Leadership accountability to develop a high-performing organization of client-focused associates.
Driving outcomes with internal matrix business stakeholders across Optum to ensure customer centricity, high NPS scores and renewal rates, delivery against customer needs and expectations, profitable growth, and representation for the voice of the customer in our current and future products and technologies.
Influencing external customers at the VP & C-Suite level as a trusted executive partner.
Championing market intimacy by aggregating client feedback within the territory to influence organizational accountability to market needs, product requirements, competitive information and other knowledge essential for our business.
Holding teams accountable to developing and executing account growth and remediation plans aligned with short- and long-term organizational strategies.
Understanding the future and current state of the industry to provide strategic input to Product, Operations and service delivery teams based upon customer needs.
Driving accountability in the organization to deliver strategies and tactics that positively impact key drivers, such as price, risk profile, utilization, activation, attrition, and revenue, to ensure growth and market share goals are achieved.
Delivering executive-level communication to key Optum Insight and Optum executives regarding market strategy and business performance.
Exceeding OKRs, MBOs, SLAs and operating targets.
Delivering exceptional customer Net Promotor Score (NPS) results.
Driving exceptional Employee Experience and Manager Effectiveness results.
Build for the future and provide solid leadership; oversee talent plans and strategies to attract, motivate and retain a diverse, qualified, and engaged team to fulfill current and future business needs.
Foster a success-oriented, accountable environment within the company.
Effectively represent Our United Culture and demonstrates UHG values internally and externally.