VP, Global Shared Services

Proofpoint•Sunnyvale, CA

3d•Hybrid

About The Position

Proofpoint is seeking a VP, Global Shared Services to define and lead the global HR Shared Services strategy, driving operational excellence and continuous improvement. This role will oversee HR operations across the full employee lifecycle, ensuring consistency, quality, and scalability. The VP will establish and manage service delivery standards, including SLAs, KPIs, and performance metrics, and develop multi-year roadmaps to modernize and scale HR shared services globally. They will continuously assess and evolve the operating model to meet changing business and workforce needs. This includes designing and implementing scalable, efficient HR processes and service delivery models, leading the evolution of the HR technology ecosystem to enable automation, self-service, and an improved employee experience, and partnering with HR and cross-functional teams to streamline workflows and reduce complexity. The role also involves identifying and implementing opportunities for digital enablement and process optimization, ensuring data integrity, security, and governance across all HR systems and processes, maintaining compliance with global employment laws, regulations, and data privacy requirements, and leveraging data and analytics to generate insights, inform decisions, and improve operational performance. Additionally, the VP will establish controls and standards that ensure consistency and mitigate risk globally, and build, lead, and develop a high-performing global HR Shared Services and HRIS organization. This includes leading through other leaders, scaling capability, accountability, and impact across regions, and partnering closely with HR centers of excellence, HR Business Partners, and cross-functional leaders including IT, Finance, and Legal. The VP will serve as a strategic advisor on HR operations, shared services, and employee experience, and navigate global complexity and drive alignment across diverse stakeholders, regions, and business units.

Requirements

10 plus years of experience in HR operations or related fields
5 plus years in senior leadership roles
Proven experience leading global HR shared services or operations functions in complex, matrixed organizations
Proven ability to lead through leaders and scale high performing global teams
Experience driving multi year transformation roadmaps, including process, technology, and service delivery evolution
Demonstrated success managing global complexity across regions, regulatory environments, and stakeholder groups
Experience operating within a tiered Shared Services model, including self service, case management, and SLA driven environments
Strong understanding of global employment laws, compliance, and HR best practices
Strategic and systems thinker with the ability to design and scale HR operations
Strong executive presence with the ability to influence and partner at senior levels
Deep expertise in HR systems, process optimization, and service delivery models
Data driven mindset with strong analytical and problem solving capabilities
Excellent communication and stakeholder management skills
Detail oriented with a focus on accuracy, efficiency, and operational excellence

Responsibilities

Define and lead the global HR Shared Services strategy, driving operational excellence and continuous improvement
Oversee HR operations across the full employee lifecycle, ensuring consistency, quality, and scalability
Establish and manage service delivery standards, including SLAs, KPIs, and performance metrics
Develop and execute multi year roadmaps to modernize and scale HR shared services globally
Continuously assess and evolve the operating model to meet changing business and workforce needs
Design and implement scalable, efficient HR processes and service delivery models
Lead the evolution of the HR technology ecosystem to enable automation, self service, and an improved employee experience
Partner with HR and cross functional teams to streamline workflows and reduce complexity
Identify and implement opportunities for digital enablement and process optimization
Ensure data integrity, security, and governance across all HR systems and processes
Maintain compliance with global employment laws, regulations, and data privacy requirements
Leverage data and analytics to generate insights, inform decisions, and improve operational performance
Establish controls and standards that ensure consistency and mitigate risk globally
Build, lead, and develop a high performing global HR Shared Services and HRIS organization
Lead through other leaders, scaling capability, accountability, and impact across regions
Partner closely with HR centers of excellence, HR Business Partners, and cross functional leaders including IT, Finance, and Legal
Serve as a strategic advisor on HR operations, shared services, and employee experience
Navigate global complexity and drive alignment across diverse stakeholders, regions, and business units