VP, Global Head of Digital Experience

Chubb•New York, NY

5d•$200,000 - $280,000

About The Position

The Vice President, Global Head of Digital Experience is a senior leadership role responsible for setting the vision and leading execution of Chubb’s global digital presence. The role oversees the redesign of Chubb.com, its Adobe technology stack, and digital strategy and operations across 54 markets. It combines technical and strategic leadership, requiring expertise in AI-driven digital marketing, content systems, analytics, and governance, along with the ability to lead multidisciplinary teams and influence at the executive level in a complex, matrixed organization. The role leads Chubb’s digital presence amid changes driven by artificial intelligence, evolving user behavior, and increased competition for attention and conversion. The successful candidate will establish the vision for Chubb’s online presence and ensure teams, platforms, and workflows can perform in a rapidly changing environment. They will apply AI as a practical operating framework and bring fluency in UX principles, performance measurement, and agile practices, while guiding a team through change. The position works as a partner to engineering leadership and regional executives and market digital leads, translating marketing objectives into technical delivery and platform capabilities into measurable business outcomes across 54 markets. The ideal candidate will be based in Chubb’s New York, NY or Whitehouse Station, NJ offices.

Requirements

10+ years managing enterprise B2B, B2C, and/or B2B2C websites or digital experiences.
An AI-native approach to digital marketing operations, including having built or significantly redesigned workflows using AI.
Experience designing content systems, automating production pipelines, or deploying AI for personalization and optimization.
Deep hands-on experience with Adobe Experience Manager (AEM) or a comparable enterprise CMS.
Exceptional communication skills, including the ability to explain technical complexity to executives and translate business intent into clear requirements for technical teams.
Proven ownership of an enterprise-scale website roadmap, including the ability to build business cases, secure funding, and deliver against commitments.
Experience managing agile marketing, engineering, and UX/design teams, with the credibility and technical fluency to work as a peer to engineering leadership.
Strong command of user data, including familiarity with data restrictions and consent frameworks.
Expertise in agile project management and a track record of delivering complex, multi-stakeholder programs on time.

Nice To Haves

Experience focused on lead generation, eCommerce, or direct-to-consumer acquisition.
Working knowledge of Adobe Target and other Adobe Experience Platform (AEP) applications.
Insurance or financial services experience.

Responsibilities

Develop and own the strategic roadmap for Chubb.com and other owned digital touchpoints, balancing long-term platform investment with near-term business performance across markets.
Lead digital experience strategy as an AI-first discipline, identifying opportunities for intelligent tools and automation to accelerate personalization, reduce production friction, and improve global consistency.
Design and govern AI-powered content workflows that incorporate brand voice, visual standards, and governance requirements into production processes.
Create performance feedback loops that connect site analytics, testing outcomes, and user behavior data to content and experience decisions.
Establish and evolve a branded digital design system that governs digital experience quality across geographies, business lines, and channels while preserving local relevance.
Manage website KPIs tied to business goals across B2B, B2C, and B2B2C audiences and conversion funnels.
Design and execute A/B and multivariate testing through Adobe Target to optimize user journeys and conversions.
Use AI-assisted analytics to surface insights, identify experience gaps, and prioritize optimization opportunities.
Deliver monthly and quarterly business reviews to executive management, covering global KPI performance, actionable intelligence, and roadmap status.
Own the global Chubb.com design system and align it with the global visual identity system, maintaining consistency across digital, marketing, and engineering partners.
Serve as the primary marketing liaison to engineering and technology organizations and influence platform roadmap decisions.
Oversee UX/UI and design governance standards across countries, business lines, and external vendors; support development through requirements aggregation, project prioritization, user acceptance testing, and cross-functional collaboration.
Lead specialists across analytics, digital design, website governance, content operations, and MarTech, providing direction, development, and operational clarity.
Build alignment across business lines, geographies, and corporate functions in a highly matrixed global organization.