VP, Enterprise Partnerships

VAXCARE LLC • US,

1h

About The Position

VaxCare is seeking a Vice President (VP) of Enterprise Partnerships to lead our Enterprise Partner (Customer) Success organization and own strategic relationships across the top 100 national and regional health systems. This leader is responsible for the success, retention, and expansion of VaxCare’s most complex and high-value Partners (customers), while owning and managing key channel and GPO relationships to maximize our position in the industry with key customers and organizations. The VP partners with other key stakeholders including executive leadership to shape enterprise partner engagement, influence product and go-to-market strategy, and position VaxCare as a long-term partner within the health system market.

Requirements

• 10–15+ years in progressive customer success or account management roles (healthcare preferred)
• Proven success with large, complex health system relationships
• Experience leading and scaling Customer Success or Account management teams
• Strategic thinker with strong execution discipline
• Operator who builds scalable systems and processes
• Executive presence with senior healthcare leaders
• Cross-functional leader
• Data-driven decision maker

Nice To Haves

• Experience with health systems/IDNs or large provider networks
• Familiarity with clinical workflows or healthcare services
• Experience managing GPO or channel partner relationships

Responsibilities

• Own enterprise Customer Success strategy for top health system Partners
• Define segmentation, coverage, and scalable engagement model
• Standardize success plans, cadences, and performance management
• Own retention, NPS, adoption, and expansion outcomes
• Drive measurable improvements in utilization and value realization
• Identify expansion within existing health systems in partnership with Sales
• Build C-suite relationships across Partner organizations
• Serve as executive sponsor; lead Executive Business Reviews
• Position VaxCare across clinical, operational, and financial priorities
• Own strategic relationships with GPO and channel partners
• Expand value of existing relationships via joint planning and execution
• Align with Sales/Marketing to drive Partner adoption, retention, and expansion
• Lead Enterprise CS leaders and Partner Success Managers
• Set performance expectations, rhythms, and coaching frameworks
• Build culture of accountability and ownership
• Partner with Sales, Product, Operations, and Finance
• Translate Partner needs into product and operational priorities
• Ensure seamless experience from post-sale through lifecycle
• Drive long-term retention and growth across Top 100 portfolio
• Represent VaxCare in executive Partner engagements and forums

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed