VP, Default Servicing

Fay Servicing, LLC•Farmers Branch, TX

5d•$95,000 - $125,000•Hybrid

About The Position

Fay Servicing is a nationally recognized mortgage servicer known for delivering borrower-focused support and investor-driven results. As a subsidiary of Fay Financial and a key part of The Fay Group, Fay Servicing specializes in managing re-performing and non-performing loans, as well other specialty products like Non-QM, jumbo, business purpose loans. Fay Servicing’s high-touch servicing model emphasizes personalized care, helping homeowners navigate escrow, payments, and hardship solutions with confidence. For clients, we offer a strategic, transparent partnership built on operational excellence, real-time reporting, and regulatory compliance. Fay’s end-to-end servicing capabilities cover early-stage collections, loan modifications, property preservation, and default management. We also offer interim and business purpose servicing, including the infrastructure to oversee renovations and manage rents. Headquartered in Tampa and operating nationwide, Fay Servicing combines deep industry expertise with cutting-edge technology to reduce risk, improve portfolio performance, and ensure an exceptional experience for both borrowers and investors. Reporting to Servicing Leadership, this position is responsible for leading and developing the Default Servicing function and teams. This position manages the creation, organization and maintenance of Default Servicing processes and frameworks, ensuring compliance with regulatory requirements and industry standards. The role leads engagements and collaborates with cross-functional teams to implement efficient end-to-end default operations, driving innovation and optimizing workflows. The role is responsible for assessing methodologies that optimize recovery, reduce financial losses and enhance the overall borrower experience during the default process. Additionally, this position fosters a culture of excellence, ensuring the highest levels of accuracy and security. This position requires an understanding of Default Servicing practices within the mortgage industry, coupled with effective leadership skills to grow and enhance the capabilities of the Default Servicing function.

Requirements

Bachelor’s degree in Business or related field (or equivalent combination of years of experience with High School diploma/ GED)
8+ years' experience in the mortgage servicing industry
5+ years' experience in Default Servicing Management roles required
5+ years’ experience managing people and leading teams
In-depth knowledge of agency reporting requirements, claim filing, auditing of financial information and mortgage documents, including collateral
Demonstratable experience successfully leading servicing-related projects and initiatives with cross-functional teams
Analytical skills to distribute and allocate resources
Depth of experience working in a fast-paced work environment
Strong skills and experience in MS Word, Excel and PowerPoint
Strong verbal and written communication skills
Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization to influence and drive required results
Effective management skills to include talent selection, training, coaching, mentorship and performance management
Strength of leadership with proven ability to foster an environment of positive employee engagement and trust
Demonstrated ability to quickly establish credibility; coupled with for recognizing and supporting the organization’s culture, values and priorities
Collaborative and consultative work style
Able to manage and lead change; agile; high learning agility
Client focused with strong execution skills and a results orientation; able to link to business needs with tactical execution and results
Strong analytical skills coupled with sound judgement; strong problem solving abilities
Ability to analyze and interpret data to identify opportunities and propose solutions
Strong project management skills with the ability to effectively lead matrix teams
Strong attention to detail; strong quality and compliance orientation
Ability to effectively prioritize under tight deadlines in a fast-paced, dynamic environment; effective time management for self and team
Self-directed; ability to proactively surface questions, opportunities, issues and concerns
Professional maturity, integrity, ability to maintain confidential data and information
Strong business acumen; strong fiscal and technical aptitude

Responsibilities

Leading and developing the Default Servicing function and teams.
Managing the creation, organization and maintenance of Default Servicing processes and frameworks, ensuring compliance with regulatory requirements and industry standards.
Leading engagements and collaborating with cross-functional teams to implement efficient end-to-end default operations, driving innovation and optimizing workflows.
Assessing methodologies that optimize recovery, reduce financial losses and enhance the overall borrower experience during the default process.
Fostering a culture of excellence, ensuring the highest levels of accuracy and security.
Growing and enhancing the capabilities of the Default Servicing function.