Default Servicing Manager (Bankruptcy & Foreclosure/Replevin)

Zippy•Dallas, TX

6d•Remote

About The Position

Zippy is seeking a hands-on Default Servicing Manager to oversee and execute bankruptcy and replevin operations for their chattel loan portfolio. This role is crucial for efficiently moving accounts through default, managing legal workflows, and maximizing recoveries while controlling timelines and costs. The position requires an operator who can build processes, manage legal partners, and drive measurable performance improvements in a fast-paced, build-as-you-go environment.

Requirements

8+ years in default servicing with direct ownership of bankruptcy and legal recovery processes
Strong working knowledge of bankruptcy procedures and UCC Article 9 (replevin)
Experience managing attorneys and legal vendors with a focus on performance and efficiency
Proven track record of improving timelines, recoveries, and operational execution
Comfortable working in a fast-paced, build-as-you-go environment
Data-driven mindset with the ability to manage a pipeline, not just individual cases

Nice To Haves

Chattel, manufactured housing experience
Experience in a scaling or high-growth servicing platform

Responsibilities

End-to-end execution of bankruptcy (Ch. 7, 11, 13) workflows—filings, claims, timelines, and resolution
Management of replevin/legal recovery processes from referral through judgment and resolution
Day-to-day oversight of legal vendors with clear performance expectations, SLAs, and accountability
Driving cycle time reduction from default → legal resolution
Maximizing net recovery outcomes while managing legal expenses
Building and refining workflows, playbooks, and SOPs that scale
Real-time pipeline visibility and reporting (what’s stuck, what’s moving, what needs escalation)
Cross-functional coordination with Collections, Customer Experience, and Asset Management to ensure accounts progress through legal channels efficiently
Identifying bottlenecks in legal/default workflows and implementing solutions quickly

Benefits

Competitive salary with the potential for annual bonuses and variable pay
Equity in the company
Remote work flexibility
Medical, dental, and vision insurance
Company-subsidized benefits like STD, LTD, and life insurance
Medical & dependent care FSAs
Resources for training and licensing
Generous Paid Time Off (PTO)
Wellbeing programs (Headspace, Gympass+, Fetch, Spring Health, SoFi, Perkspot, Ladder)
Paid parental leave
No Meeting Wednesdays
Opportunities for career growth