VP, Data Quality Issue Management Manager

Community Federal Savings Bank•New York, NY

2d•Hybrid

About The Position

CFSB is a full-service payments, lending and banking provider that delivers global financial services through a personal approach. The VP, Data Quality Issue Management (DQIM) Manager, is accountable for identifying, triaging, and remediating data quality issues to ensure data is complete, accurate, and valid. The DQIM Manager maintains and enforces data quality issue management policies and frameworks, ensuring adherence to data quality policies, standards, and procedures that support data integrity and quality across the organization. The DQIM Manager serves as a liaison between business and IT by facilitating working sessions to perform root cause analysis (RCA), classify and prioritize data quality issues, and provide ongoing monitoring and reporting. This role is not available for visa sponsorship now or in the future (H1B, OPT Student Visa, CPT, etc). This role is also open for remote work in select states or hybrid in New York, NY.

Requirements

Strong analytical skills, including SQL and hands-on data exploration to define metrics and guide optimization of data quality rules
Knowledge of core banking data domains; familiarity with sponsorship banking concepts is a plus
Strong written and verbal communication skills, including executive-ready documentation and presentations
Proven ability to influence and partner with senior stakeholders across Business, Technology, and Risk/Compliance
Strong organizational and time-management skills; ability to manage multiple priorities in a fast-paced environment
Bachelor’s degree in DataAnalytics, Information Systems, Finance, Business, or a related field (master’s preferred)
10+ years of experience in data governance, data quality, risk, or compliance (financial services preferred)
Demonstrated experience managing an issue management lifecycle (intake, triage, prioritization, remediation tracking, validation, and closure) with clear SLAs and evidence
Experience managing data backlog in JIRA using Kanban boards
Experience facilitating root cause analysis (RCA) and driving sustainable corrective and preventive actions across business and technology teams

Nice To Haves

Master’s degree preferred
Familiarity with sponsorship banking concepts is a plus
JIRA certification is a plus

Responsibilities

Manage the end-to-end data quality issue management lifecycle (intake, logging, triage, assignment, development, implementation, remediation and closure)
Define and maintain the DQIM operating model (processes, controls, governance forums, escalation paths)
Establish and enforce issue classification and prioritization criteria (severity, impact, regulatory risk, etc.)
Facilitate business/IT working sessions to perform root cause analysis (RCA) and develop remediation plans
Track remediation progress, validate fixes, and ensure sustainable corrective/preventive actions
Develop and maintain DQIM policies, procedures, and documentation; ensure adoption across the organization
Partner with Data Owners/Stewards, Technology, and Risk/Compliance for accountability and audit-ready evidence
Maintain dashboards and KPI/KRI reporting on volume, aging, severity, recurrence, and effectiveness; provide exec updates
Administer and optimize DQIM tooling and workflows (e.g., JIRA/Confluence and data governance platforms)
Identify trends/systemic control gaps and recommend preventative controls and monitoring improvements