Quality Management Manager

Rising Ground, Inc. • New York, NY

1d

About The Position

The Quality Management Manager is responsible for leading and advancing quality assurance, compliance, and continuous improvement efforts across all programs. This role ensures adherence to regulatory requirements, strengthens internal monitoring systems, and drives a culture of data-informed decision-making to improve outcomes for the individuals we support.

Requirements

• Bachelor’s degree preferred or equivalent combination of education and/or experience
• 7+ years of experience in quality management, compliance, data analytics or program evaluation in human services or nonprofit settings
• Experience with regulatory audits, monitoring reviews, and corrective action planning
• Strong analytical and data interpretation skills
• Strong verbal and written communication skills
• Knowledge of quality improvement methodologies (CQI, root cause analysis, etc.)
• Excellent communication and report-writing abilities
• Detail-oriented with strong organizational and project management skills
• Ability to manage multiple priorities and meet tight deadlines
• Experience with EHR systems (e.g., Foothold) and other quality related and metric driven systems preferred
• Proficiency in Microsoft Excel and data reporting tools
• Familiarity with dashboards and performance tracking systems

Nice To Haves

• Consideration may be given to candidates with informal leadership experience (e.g., leading projects, cross-functional teams, or acting roles)

Responsibilities

• Lead internal monitoring reviews and team members to assess program compliance with regulatory, contractual, and organizational standards
• Develop and implement quality assurance tools, audits, and review protocols
• Ensure timely response to external monitoring reviews, audits, and corrective action plans
• Track and analyze compliance trends, identifying risks and areas for improvement
• Partner with program leadership to collect, analyze, and interpret performance data
• Develop dashboards, reports, and metrics to inform decision-making
• Support programs in using data to improve service delivery and outcomes
• Ensure accuracy and integrity of data systems (e.g., EHR, reporting platforms)
• Lead CQI initiatives to enhance program performance and service quality
• Facilitate root cause analysis and support implementation of corrective actions
• Monitor progress on improvement plans and ensure accountability
• Provide training and coaching to staff on quality standards, documentation, and compliance expectations
• Support onboarding and ongoing professional development related to quality management
• Develop guidance materials and best practices for program teams
• Serve as a strategic partner to program leadership, operations, senior and executive teams
• Collaborate cross-functionally (HR, Operations, IT, Training, Marketing) to align quality initiatives
• Communicate findings, risks, and recommendations clearly to stakeholders
• Represent an organization with professionalism and credibility, applying sound judgment and highly effective communication skills. leadership acumen, including decision-making, accountability, and the ability to develop and manage teams.
• Professional presence—strong communication, sound judgment, and the ability to represent the organization effectively—is required.
• All leadership hires should be assessed for their ability to influence culture, build trust, and lead with integrity
• Experience in a supervisory role with direct reports or significant team oversight- Experience leading others, including performance management, coaching, and team development.
• Model accountability, set clear expectations, and drive team performance aligned with organizational goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager