Manager, Centralized Issue Management PB & CB

RBC • Toronto, ON

3d • Onsite

About The Position

As Manager, you will support a centralized function to ensure first-line compliance with the Enterprise Issue Management Standard, driving consistent and timely issue resolution, risk mitigation, and governance across Personal Banking & Commercial Banking. This role is responsible for the maintenance, communication and holistic management of issues.

Requirements

• 3-5 years’ experience in a risk and control function such as compliance audit, risk management
• 3+ years’ experience in the financial industry
• Experience leading Issue Management activities
• Strong communication skills (written and oral)

Nice To Haves

• Operational risk management background
• Internal Audit background
• Technology savvy / self‐sufficient with excellent working knowledge of Archer, Tableau/Power BI
• Experience with operating in a highly matrixed environment
• Demonstrated ability to think critically and work collaboratively

Responsibilities

• Oversee first-line adherence to the Enterprise Issue Management Standard, ensuring policies, procedures and controls align with regulatory and organizational requirements
• Develop and execute on workflows for issue intake, prioritization, investigation and resolution, ensuring consistency and timeliness, and foster cross-functional collaboration to address systemic issues and prevent recurrence
• Oversee and assess the completeness and quality of issue records, which include the end‐to‐end lifecycle of each issue
• Advise and partner with issue owners to analyze issue root cause and appropriate action plans
• Support Sr. Manager in interactions with first line businesses, second-line compliance and GRM Operational Risk teams, auditors, and regulators for issue-related matters
• Partner with 1LOD Operational Risk teams for issues emerging from control testing, operational risk events, risk measure breaches etc
• Develop and maintain procedures and/or job aids for issues management
• Contribute to the issue management report
• Demonstrate a collaborative approach in dealing with colleagues and service partners
• Contribute to the overall success of the team by sharing ideas and best practices, and value and build on ideas presented by others

Benefits

• A comprehensive Total Rewards Program
• Ability to make a difference and lasting impact
• Opportunity to work in a dynamic, collaborative, progressive, and high-performing organization

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed