VP Customer Success- US/CAN

Clarios•Milwaukee, WI

9d•Hybrid

About The Position

The Vice President of Customer Success is a customer-centric, commercially driven leader responsible for accelerating profitable growth across key aftermarket customers and channels in the U.S. and Canada. This role goes beyond traditional customer success, combining strategic account leadership, commercial ownership, solutions selling, and cross-functional business leadership to drive long-term customer value and business growth. As the automotive aftermarket evolves through electrification, advanced battery technologies, and changing customer expectations, this leader will help customers navigate complexity while strengthening the company’s position as a strategic partner. The VP will own and grow large, complex customer relationships while partnering closely with Strategic Marketing and the Region President to shape customer strategy, portfolio positioning, and go-to-market priorities. Operating effectively in a matrixed environment, this individual will collaborate across sales, supply chain, finance, operations, product management, and marketing to deliver scalable, profitable customer solutions while building a high-performing, customer-focused organization.

Requirements

Automotive aftermarket experience strongly preferred, including retailers, distributors, installers, OEMs, and complex channel environments; adjacent industrial, fleet, heavy-duty, manufacturing, and B2B sectors also relevant.
Proven P&L leadership with significant commercial accountability and success leading large strategic accounts, complex organizations, and long-term commercial agreements.
Track record of driving profitable growth, managing organizational complexity, and building high-performing teams in matrixed environments.
Strong consultative and solutions-selling orientation with expertise in strategic account management, value creation, and complex negotiations.
Commercial and financial acumen with the ability to translate technical products and emerging technologies into customer business value.
Strong executive communication, influencing, and relationship-building skills, with the ability to lead cross-functionally and drive alignment without direct authority.
Strategic, customer-focused leader with a strong ownership mindset, bias for action, and ability to balance long-term partnerships with near-term business performance.
Agile, hands-on executive who thrives in fast-changing environments and drives accountability, operational excellence, innovation, and continuous improvement.

Responsibilities

Own customer growth, revenue, margin, & commercial performance across key aftermarket accounts.
Share accountability for Commercial P&L performance, balancing growth, profitability, pricing, warranty exposure, and operational trade-offs.
Develop and execute strategic customer plans that deepen partnerships and expand share of wallet.
Drive consultative, solutions-based selling focused on customer outcomes such as reduced downtime, improved inventory performance, lifecycle management, and advanced battery adoption.
Lead complex, multi-year negotiations with retailers, distributors, installers, & channel partners.
Partner with Strategic Marketing and the Region President on customer segmentation, portfolio strategy, value propositions, and go-to-market initiatives.
Collaborate across supply chain, operations, finance, product management, and marketing to ensure solutions are executable and financially sound.
Provide customer, market, & competitive insights to support strategic planning & technology roadmaps.
Support the transition to advanced battery technologies & emerging aftermarket solutions, including AGM, lithium, electrification, diagnostics, and connected services.
Drive a culture of accountability, customer-centricity, & commercial excellence.
Build & lead a high-performing team focused on strategic account growth & consultative selling.