VP of Customer Success

SewerAI Corporation•Walnut Creek, CA

3d•$245,000 - $262,500•Hybrid

About The Position

SewerAI is transforming underground infrastructure management through AI-powered inspection and risk analysis. Our platform helps contractors, engineering firms, and utilities unlock valuable insights from sewer inspection data—turning hours of manual video review into actionable intelligence in minutes. After doubling our customer base over the past year, we’re now entering an exciting phase of accelerated growth. This is a builder role, not a maintenance role. The team is already winning. In Q1, customer onboarding time was cut from 40 days to 25 in a single quarter. Churn was reduced to zero. A significant expansion pipeline was built relationship by relationship, largely sourced by the AM team itself. A couple Customers are self-serving their own onboarding for the first time in company history. We are looking for someone who knows how to take what is working and turn it into a repeatable, scalable system. Someone who can build the structure, operating rhythm, and leadership layer to match the talent already in the room. You will lead a dynamic team across Account Management, Customer Enablement, and Technical Support. The talent is strong. The playbooks, operating cadence, segmentation model, and expansion framework are yours to build, shape, and scale. Professional Services sits within Engineering and plays an essential role in the customer journey. Success in this role will require strong cross-functional partnership and the ability to build alignment through influence, trust, and shared accountability. Our customers are utility directors, business owners, inspection operators, and civil engineers. They measure value in operational terms: footage coded, time saved, compliance achieved, cash flow improved, revenue growth, and pipes repaired or replaced before failure.

Requirements

Been in the room at a company that scaled.
Know what a great Customer Success organization looks like at $50M, $100M, and $200M ARR because you helped build it.
Built or significantly scaled a post-sales organization through a meaningful growth phase.
Owned retention and expansion.
Built systems that moved the numbers, not just dashboards that tracked them.
Led managers, operated cross-functionally under pressure, and know how to get results even when you do not control every variable.
Earn respect through what you do, not what you have done.
Lead by example, not by title.
Not above the details.
Know the fastest way to lose a high-performing team is to arrive with all the answers.
Know the fastest way to earn trust is to arrive curious.
Know adoption is not the goal; operational value is.
Know scale is a design problem.
Know people are the system.
Assess talent quickly, develop leaders patiently, and make hard calls when fit is off.
Build teams that operate with high autonomy because you build the structure that makes autonomy possible.
Participate in a simulation: a realistic scenario in which you will assess a Customer Success organization, lead a cross-functional operating review, and engage with a strategic account.

Nice To Haves

Maybe you were the Director behind a great VP.
Maybe you were the VP at an earlier-stage company who built something real before it matured, scaled, or was acquired.

Responsibilities

Lead a dynamic team across Account Management, Customer Enablement, and Technical Support.
Build, shape, and scale playbooks, operating cadence, segmentation model, and expansion framework.
Partner cross-functionally and build alignment through influence, trust, and shared accountability.
Turn what is working into a repeatable, scalable system.
Build the structure, operating rhythm, and leadership layer to match the talent already in the room.
Own retention and expansion.
Build systems that moved the numbers, not just dashboards that tracked them.
Lead managers, operate cross-functionally under pressure, and get results even when you do not control every variable.
Assess talent quickly, develop leaders patiently, and make hard calls when fit is off.
Build teams that operate with high autonomy because you build the structure that makes autonomy possible.
Build the Customer Success organization: playbooks, structure, cadence, metrics, and partnership models.
Influence how our brand meets the market.
See your work drive measurable impact for customers and communities.