VP, Customer, Professional and Advisory Services Delivery

Equinix•Redwood City, CA

1d•$220,000 - $336,000•Onsite

About The Position

The Vice President of Customer, Professional and Advisory Services Delivery is the builder of the Professional, Advisory, and Premium Support services offerings and practices. This role leads the shift from reactive coordination to proactive program leadership in Activation, improving book‑to‑bill predictability through early engagement, readiness discipline, and cross‑functional orchestration.

Requirements

Bachelor’s degree in business-related discipline or equivalent experience
Experience in data center build out and program management
Experience in building services offerings, practice and service delivery management
Experience leading complex customer programs and cross-functional orchestration
Strong understanding of activation, delivery readiness, and customer communications
Experience building consistent program governance at scale
Comfort operating in high-stakes enterprise/Hyperscaler environments
Strong data discipline (predictability, cycle time, variance reduction)
Strong organizer and decision-driver
Clear communicator under pressure
Prevents issues rather than reacts to them
Builds repeatable playbooks
Works easily across Sales, Delivery, Ops, CS

Responsibilities

Own activation orchestration: readiness validation, handoffs, and customer communication standards
Reduce activation variability by standardizing how Sales, Delivery, Ops and CPM work together in early lifecycle phases
Provide clear governance for complex deployments (risks, decisions, dependencies, escalations)
Build a repeatable activation playbook tied to lifecycle “moments that matter” and clear ownership
Own growth through the professional/advisory/support services offerings portfolio and service delivery
Improve book to bill outcomes by accelerating time to value and reducing avoidable delays
Ensure lessons learned become system improvements, not repeat issues
Develop CPM capability and talent plan
Partner with Digital Transformation to embed telemetry-driven readiness and early risk detection into CPM workflows
Develop Professional, Advisory, and Premium Support talent acquisition and development plan
Champion Equinix values, modelling transparency, inclusion, collaboration, and a bias for action across all transformation efforts
Coach, develop and recruit team members to strengthen business acumen, change leadership, and executional discipline
Recruitment of Hyperscaler-calibre talent is essential for the support of xScale and multi-phase deployments and capabilities
Drive workforce planning and location-based strategies to optimize talent and delivery agility