Sr. Delivery Manager, Professional Services Delivery

Loftware•Portsmouth, NH

20h

About The Position

A career at Loftware is more than just a job – it’s an opportunity to help shape the supply chain of the future. About Company: Did you ever wonder how products arrived at your doorstep or at your local grocer or store? When manufacturers, consumer products and life science companies have to get their products from point A to point B, they rely on Loftware to ensure deliveries get to their destinations. With our wide array of labelling solutions our customers are able to stay in compliance, adhere to regulatory needs, and drive efficiency through the supply chain. It’s frankly rare to find a company like Loftware where our customers rely so heavily on us, commerce would cease if we didn’t exist. Loftware enables our customers to provide authentic, compliant, and traceable products through a connected supply chain. With a focus on addressing complex challenges across industries such as manufacturing, pharmaceuticals, and consumer goods, Loftware empowers organizations to create, manage, and optimize the identification and packaging of products in a streamlined and compliant manner. Through its innovative mission-critical software platform, Loftware enables businesses to enhance supply chain efficiency, ensure regulatory compliance, and deliver consistent and accurate identification that supports brand integrity and customer satisfaction. We make the supply chain work. Role Description: The Sr. Manager, Professional Services Delivery Americas will be responsible for leading the regional execution of Loftware’s professional services project portfolio, driving customer satisfaction, accelerating time to value, and managing services revenue forecasting and delivery performance within the region. This role supports operational excellence and is key successful outcomes across all customer engagements. Reporting to the Global Sr. Manager Delivery, the Sr. Delivery Manager Americas will oversee a team of Project Managers and serve as the owner for project delivery in the Americas regions. This role demands a deep understanding of enterprise SaaS delivery, strong people management capabilities, and a proven ability to translate project execution into business value.

Requirements

8+ years in project or program delivery within the enterprise SaaS or enterprise software industry.
3+ years of experience managing teams of project managers or delivery leaders.
Proven track record of managing multi-million-dollar programs and forecasting services revenue.
Strong financial and operational acumen with experience in project-level P&L management.
Familiarity with project governance, risk management, and enterprise software integration (ERP, CRM, PSA).
Bachelor’s degree in Business, Information Systems, Engineering, or related field

Nice To Haves

PMP or Agile certifications preferred

Responsibilities

Own and manage the services revenue forecasting for the Americas region in collaboration with the Technical Consulting and Finance teams.
Track and analyze project-level financials (revenue, margin, billing milestones) to ensure alignment with targets.
Monitor pipeline, backlog and work-in-progress (WIP) to provide clear, actionable forecasts and identify gaps or risks early.
Lead and mentor a team of Project Managers, ensuring consistent application of project management methodologies and best practices across all engagements.
Ensure that projects are delivered on time, within scope and budget, and in line with quality expectations.
Define and enforce delivery standards that align with Loftware’s strategic goals and customer expectations.
Serve as escalation point for project risks and issues; drive resolution strategies that preserve client relationships and commercial outcomes.
Champion improvements in CSAT and Time to Value by embedding consistent delivery practices and proactive customer engagement.
Establish feedback loops from project teams and clients to identify and act on opportunities for delivery improvement.
Ensure transparent and effective communication with stakeholders throughout the project lifecycle.
Collaborate with O, Operations, and Technical Consulting to implement and enforce standardized project delivery frameworks and reporting protocols.
Utilize PSA tools and dashboards to monitor project KPIs, ensuring real-time visibility into project health and performance.