VP & COO

Salesforce•San Francisco, CA

1d•$221,900 - $426,900

About The Position

Salesforce is seeking a Chief Operating Officer for the Slack organization. This role is responsible for GTM operations, product strategy and commercialization, AI-driven growth, and business transformation. The COO will drive multiple work-streams to accelerate Slack's product development, GTM, and customer success efforts. This individual should be a seasoned operator with both entrepreneurial and corporate experience, capable of working at both startup speed and enterprise scale. The COO will advise the Slack CEO and cross-functional leaders across Product, Engineering, Distribution, Marketing, CSG, Services, Partnerships, Finance, BT, and Legal to drive success in key areas including running the Slack business, product commercialization & AI strategy, business leadership & executive alignment, and culture & organizational health.

Requirements

Senior leader with executive management and communication skills, startup hustle, and alignment to Salesforce core values
Ability to influence key stakeholders across a large, matrixed organization
Great manager of managers — empowers, inspires, and develops senior leaders
Relentless at prioritization and driving stakeholder alignment
Effective communicator — right level of altitude for the right audience
Proven track record of managing strategy & operational teams in large, matrixed organizations
15+ years of experience across general management, strategy, operations, product commercialization, or GTM; utility player able to wear multiple hats and play high or play low as needed
Deep familiarity with SaaS business models, AI-driven products, and enterprise GTM motions
Proven ability to track, prioritize, and drive multiple large initiatives concurrently across cross-functional teams (Product, Engineering, Customer Success, Product Marketing, SIs, and more)
Highly motivated, execution-focused, with a positive and resilient attitude

Nice To Haves

Advanced Slack and Salesforce product knowledge strongly preferred

Responsibilities

Shape the future of Slack GTM strategy that delivers key business priorities, with a focus on AI-powered work and the Agentforce platform
Drive effective participation across annual business planning activities for Salesforce, including V2MOM, Quarterly Business Reviews, LRP, G4G, and budgeting
Create the appropriate forums for collaboration and decision-making across Sales, Marketing, and Product to drive business growth
Operationalize the GTM, including Pipeline Management & Forecasting
Lead demand generation programs and Slack enablement
Build a culture of Commercial Excellence founded on accountability, discipline, and rigor
Proactively monitor the health of the business, partnering with leadership to drive profitable growth
Manage team budget in partnership with Finance (CTS, Headcount, Vendor, T&E, etc.)
Be a core partner with the CEO and Employee Success to ensure team health is high; drive survey action items in partnership with key stakeholders
Support and build relationships across Alliances & Channels
Lead product commercialization strategy for Slack's AI and Agentforce integrations — developing new use cases, integrating customer feedback, and monetizing new offerings
Drive PDE & Commercial Strategy including offer development, Pricing & Packaging for AI-first SKUs
Lead business operations rhythm for Self-Service and PLG (Product-Led Growth) motions
Ensure proper metrics and priorities to scale Slack's self-service and AI capabilities across the Salesforce ecosystem
Partner with Product and Engineering on roadmap alignment and investment prioritization
Responsible for driving the effectiveness of the Slack ELT and amplifying the impact of the CEO/GM
Define strategic customer engagement (Advisory boards, account sponsorship, executive experiences during events)
Drive CEO/GM Thought Leadership & Slack ELT Media Education
Drive executive engagement for Strategic Alliance partners
Ensure effective ELT collaboration — weekly meetings, team events, key decisions
Prioritize most impactful CEO/GM engagements across customers, employees, press, and partners
Partner with CEO/GM on select offsite events on key messaging, presentation, and follow-through on key outcomes
Lead communications, organization design, and change management in partnership with Employee Success
Build a high-performance, inclusive culture aligned to Salesforce values (Ohana, Trust, Innovation, Equality)
Drive leadership development and succession planning across the Slack org
Be a core partner with Employee Success to ensure team health is high and drive survey action items