VP, Commercial Loan Servicing Manager

Banc of California • Santa Ana, CA

32d • Onsite

About The Position

Responsible for managing the Commercial Loan Servicing Department. Ensures accurate and timely servicing of the company's mortgage portfolio; ensures department activities run smoothly and efficiently; provides leadership, training and supervision within the department; and provides a high level of customer relations and service. Overall responsibilities include management of processing routine transactions, documenting loan payment history, responding to customer, third party inquiries, researching and/or preparing documentation, analyzing requests in accordance with established guidelines, managing and reporting of key performance indicators for our overall servicing book of business. Performs direct supervisory duties of department staff, coordinates staff for coverage in all related areas of the department, and is required to be fully knowledgeable and skilled in all areas of servicing loans. Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.

Requirements

• Bachelor’s Degree preferred and a minimum of five (5) years’ experience working in a similar field consisting of an in-depth background in servicing loan and supervisory skills.
• Experience in the Banking industry preferred.
• Knowledge of Six Sigma/LEAN a plus.
• Current Driver’s License and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities
• Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: Regulation Z (Truth in Lending Act), Regulation B (Equal Credit Opportunity Act), Fair Housing Act (FHA), Home Mortgage Disclosure Act (HMDA), Real Estate Settlement Procedures Act (RESPA), Fair Credit Reporting Act (FCRA), Bank Secrecy Act (BSA) in conjunction with the USA PATRIOT Act, Anti-Money Laundering (AML) and Customer Information Program (CIP), Right to Financial Privacy Act (RFPA, state and federal) and Community Reinvestment Act (CRA)
• Intermediate skills in computer terminal and personal computer operation; Microsoft Office applications including but not limited to: Word, Excel, PowerPoint and Outlook.
• Advanced math skills; ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.
• Excellent organizational and time management skills, with the ability to provide leadership, supervision and training for four or more employees using positive supervisory techniques to ensure maximum productivity; demonstrated ability in organization and delegation skills.
• Exceptional verbal, written and interpersonal communication skills, with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence and procedures, and speak clearly to customers and employees.
• Ability to make decisions that have moderate impact on the immediate work unit and cross functional departments.
• Ability to organize and prioritize work schedules on a short-term and long-term basis.
• Ability to provide consultation and expert advice to management.
• Ability to make informal and formal presentations, inside and outside the organization; speaking before assigned team or other groups as needed.
• Ability to deal with complex difficult problems involving multiple facets and variables in non-standardized situations.
• Ability to work with little to no supervision while performing duties
• High School diploma or equivalent required

Nice To Haves

• Bachelor’s Degree preferred
• Experience in the Banking industry preferred.
• Knowledge of Six Sigma/LEAN a plus.

Responsibilities

• Performs personnel actions including performance appraisals, disciplinary actions, and interviewing candidates for employment; supervises the daily activities of the team including, but not limited to, effective delegation of assignments, developing work schedules and providing necessary training.
• Supervise, organize, train and evaluate personnel in order to increase their productivity and effectiveness and to deliver efficient, consistent and courteous service.
• Manage the hiring, career development, promotion and termination of employees.
• Monitor and maintain positive and productive intra and interdepartmental workflows and recommend improvements when appropriate.
• Monitors quality and delivery of outstanding customer service within loan servicing standards and coordinates these activities with retail banking, call center, and training & development resources.
• Oversees security and physical appearance of loan servicing area, taking necessary action to ensure that required standards are maintained.
• Recommends changes in facilities, staffing levels, etc., necessary to better meet customer needs and to improve internal efficiency and productivity.
• Ensures adherence to federal, state, and local laws and regulations, as well as bank internal policies and procedures.
• Ensures accurate and timely flow of communication to enable the bank to perceive and react to changing conditions in an effective manner.
• Collaborates with other departments, Director of Operations, senior management and with subordinates.
• Review, revise, enhance, and implement all policies and procedures necessary to ensure the loan servicing process for new loan set-up, ongoing monitoring, and control of the bank’s and the bank’s sub-servicer’s loan administration activities meet all applicable requirements.
• Ensure the sub-servicer’s full compliance with all legal and regulatory requirements, e.g. FCRA, RESPA, and GLB etc.
• Review independent audit of Sub-servicer’s Uniform Audit Program letter and SAS 70 Type II Report on Controls Placed in Operations
• Understand and resolve any tax, insurance, and escrow issues
• Assist in yearend reporting
• Coordinate loan accounting and act as liaison between accounting and the Servicing Department specifically assisting in the research of accounting related items
• Provide assistance in processing and settling all investor purchase advices
• Involved with interviewing and hiring decisions.
• Prepare and deliver employee performance evaluations, goal planning, and counseling.
• Manage, support, coach and train employees.
• Follow all established policies and procedures.
• Perform other duties and projects as assigned.

Benefits

• eligible to participate in the company’s 401k plan which includes a company match and immediate vesting
• comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA).
• adoption, surrogacy, and fertility assistance
• paid parental leave and family support solutions including care options for your family.
• paid vacation days, holidays, and volunteer time off.
• tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager