Supervisor, Commercial Loan Servicing

Commerce Bank•Kansas City, MO

6d•Onsite

About The Position

The main purpose of this job is supervise production staff that is responsible for preparing commercial loan documentation that comply with regulatory requirements and Bank policy.

Requirements

Strong knowledge of the loan operations field and with loan or legal documents
Strong problem-solving skills with a solutions-oriented approach
Outstanding interpersonal skills with the ability to quickly connect with teammates and business partners
Ability to work in a fast paced environment with extremely visible results
Ability to create a collaborative environment between operations, their business partners, and customers
Ability to communicate complex information to a variety of audiences using both written and verbal means of communication
Ability to complete daily tasks with minimal supervision and handle multiple tasks and projects
Ability to develop and coach team members with proven ability to achieve results through collaboration and teamwork
Self-starter with strong decision-making skills and the ability to effectively communicate and interact with all levels of the company, clearly expressing ideas and concepts, both verbally and in writing
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Intermediate level proficiency with Microsoft Word, Excel and Outlook
Bachelor's Degree in Business or Finance or equivalent combination of education and experience preferred
3+ years commercial loan servicing experience required
1+ years leadership experience required

Nice To Haves

Experience using LaserPro, commercial banking, customer service/contact center, and/or operations supervision preferred

Responsibilities

Develop and maintain relationships with internal and external customers and business partners
Ensure regulatory compliance and manage operational risk within the assigned team and department
Develop and engage production staff to ensure production, accuracy, and timeliness goals are met
Identify process improvement opportunities and train new/existing operations staff
Manage internal customer relationships through daily transactional responsibilities and service-level agreements (SLA’s)
Oversee department workflow and effectively communicate decisions, priorities, and relevant information to team members
Provide guidance to employees on departmental projects/issues, coach and develop training plans, lead development conversations, and answer day-to-day questions for team members
Perform other duties as assigned