VP, Client Services

CG Life

3d•$190,000 - $220,000

About The Position

The Vice President, Client Services will lead a key pharmaceutical client, providing both strategic vision and hands-on leadership across a dynamic range of initiatives. This role will also support CG Life’s growth through AOR and launch brand pitches, with a particular focus on rare disease and oncology. The VP will serve as a trusted client partner and agency leader, bringing deep pharmaceutical experience, strong launch expertise, and the confidence to engage with senior-level clients throughout the pitch and account lifecycle. Success in this position means building and sustaining strong client relationships, helping win new business, and guiding teams to deliver meaningful, insight-driven work.

Requirements

15+ years of client service experience in the advertising industry.
10+ years of pharmaceutical advertising experience.
Experience with Rare Disease or Oncology.
Expertise in patient-focused communications, brand launch strategy, and integrated campaign development.
Strong background in both traditional and innovative, nontraditional campaign execution.
Confident, polished, and highly collaborative communicator with proven leadership in managing complex client relationships.
Proven experience supporting and leading AOR pitches and pharmaceutical brand launches, with the ability to move from new business into ongoing account leadership.

Responsibilities

Quickly form relationships with new business wins and lead the team in best practices for building and sustaining client trust.
Maintain long-term client relationships and cultivate a network of clients who are eager to work with CG Life as they move through their careers.
Confidently manage client escalations or difficult conversations with diplomacy and professionalism.
Demonstrate a proven track record of organic growth and lead upsell opportunities across the book of business.
Identify and pursue opportunities for growth within existing accounts and across connected client organizations.
Lead pitch teams and oversee all aspects of new business opportunities.
Partner closely with senior agency leadership throughout the pitch process and confidently represent the client services function with senior-level prospects and clients.
Oversee revenue and forecast reporting for a multi-account portfolio, ensuring accuracy and sound financial management.
Report to leadership and finance on key financial metrics for assigned accounts.
Provide strategic oversight across all core elements of agency work, including planning, launches, digital, media, and integrated communications.
Serve as a tone-setting leader and escalation point across the organization.
Partner with agency leadership to ensure on-time, on-budget, and on-strategy delivery of all client work.
Demonstrate inspiring and motivating leadership that empowers teams and elevates client work.
Guide strategic recommendations rooted in deep understanding of the client’s business, market dynamics, and challenges.
Model confidence, polish, and collaboration to foster credibility and trust with clients and internal teams.
Build strong relationships across all functional leads (science, strategy, creative, and operations).
Foster collaboration, transparency, and camaraderie across the CG Life team.
Act as an agency leader demonstrating sound business judgment and prudent financial decision-making.
Keep senior management informed of account status, challenges, and key milestones, engaging them when appropriate.
Apply deep understanding of business trends, insights, and brand launch best practices to guide strategy.
Apply deep understanding of business trends, oncology and rare disease markets, and brand launch best practices to guide strategy.
Oversee staffing, management, and leadership of the assigned account team.
Develop and mentor team members, supporting their career growth and professional development.
Provide coaching and leadership that strengthens team performance and agency culture.