VP, Client Services

EVERSANA INTOUCH

1d•Hybrid

About The Position

EVERSANA INTOUCH® is a global, full-service marketing agency network serving the life sciences industry. It is the first and only agency network to be part of a fully integrated commercialization platform through EVERSANA®. The agency provides next-generation creative and media services, enterprise solutions, and data analytics services for clients. The company is inspired by the human experiences of patients and doctors, and collaborates on ways to make caring for one's health more achievable. They embrace diversity in backgrounds and experiences, prioritizing improving patient lives globally and seeking people from all backgrounds to help build the future of the healthcare and life sciences industry. The company believes its people make all the difference in cultivating an inclusive culture that embraces its cultural beliefs.

Requirements

Approximately 12 to 15 years of agency, consultative, pharmaceutical and/or healthcare experience.
Thought leader for integrated and digital marketing and communications.
Self-sufficient and self-motivated with the ability to independently manage major clients and brands.
Demonstrated P&L targets met through existing and expansion business opportunities.
Proven leadership and mentoring skills.
Leader of cross-functional project teams across the organization.
Experience negotiating and executing agreements.
Creative thinker with analytical skills.
Ability to collaborate effectively at all levels and functions.
Applied understanding of technical development and processes.
Demonstrated problem-solving skills.
Ability to determine staffing needs within the account team and extended teams.
Bachelor’s degree required in Business, Marketing, Journalism or Communications.
Demonstrated written, presentation and verbal communication skills.
Excellent interpersonal skills; able to interact at all levels with clients and the Intouch organization.

Responsibilities

Ownership of senior-level client and agency partner relationships beyond day-to-day operations.
Client retention by maintaining executive- and senior-level relationships and identifying additional opportunities with existing clients.
Assessing and managing risk associated with clients and agency partners.
Meeting client and EVERSANA INTOUCH goals for each account’s financial health, targets, and objectives.
Leading the coordination and development of integrated marketing plans internally and with external agency partners.
Providing strong thought leadership within EVERSANA INTOUCH and the industry.
Bringing new services to clients frequently to showcase the depth of EVERSANA INTOUCH’s offerings.
Acting as a senior, trusted advisor to key global and regional clients, building long-term strategic partnerships and ensuring the agency is positioned as a critical business partner.
Owning and leading a portfolio of flagship accounts, with full accountability for client satisfaction, retention, organic growth, and overall financial performance.
Driving organic growth across existing clients through upsell and cross-sell of integrated services.
Partnering with New Business teams on pitches, renewals, and strategic opportunities.
Leading cross-functional, multi-disciplinary teams (Strategy, Creative, Media, Digital, Data, PR, Production) to deliver best-in-class work on time, on budget, and to scope.
Overseeing account profitability, forecasting, billing, and cost control; ensuring disciplined commercial governance, margin optimization, and accurate revenue reporting.
Setting and upholding high standards for client service excellence; proactively identifying and mitigating risks, managing expectations, and resolving complex client issues at an executive level.
Building, mentoring, and inspiring senior Client Services leaders and account teams; developing succession plans, capability growth, and a strong performance culture aligned with agency values.
Leading and coordinating multinational account teams across regions and markets, ensuring consistent strategic approach, operational alignment, and governance.
Translating client business objectives into integrated communication strategies, leveraging market insights, data, and emerging trends to drive measurable impact.
Representing the agency at senior-level client meetings, industry forums, and internal leadership forums; contributing to agency-wide strategy and decision-making.
Championing continuous improvement of client service models, tools, and workflows; driving innovation in ways of working, including new technologies, platforms, and operating models.
Overseeing respective departments, including interviewing, selecting, and supervising staff.
Communicating and interpreting company policies and procedures to the team.
Determining job objectives, work methods, and performance standards; reviewing performance and administering personnel actions.