VP, Client Services

One10•Michigan Remote, MI

1d•$175,000•Remote

About The Position

At One10, we are more than just a workplace; we are a community of individuals who share a common belief – the belief in better products and, equally important, the belief in a better you. Believe in Better Solutions: We take pride in the work we do because we believe in the transformative powers of innovation and recognition. Our commitment to excellence drives us to create solutions that go beyond the ordinary, solutions that have a positive impact on the lives of our customers and clients. Joining One10 means contributing to a culture of continuous improvement, where each day is an opportunity to push boundaries, challenge the status quo, and redefine what's possible. We believe in crafting solutions that make a difference and in setting new standards for quality and ingenuity. Believe in a Better You: At One10, we recognize that our greatest asset is our people. We are committed to fostering an environment that empowers you to thrive both personally and professionally. We believe that by investing in your growth and well-being, we collectively strengthen our ability to achieve greatness. From tailored development programs to a supportive and inclusive culture, we are dedicated to providing the resources and encouragement needed for you to become the best version of yourself. Your success is not just a professional goal; it's our shared commitment. The Vice President of Client Services is a strategic leader responsible for overseeing the end-to-end client experience, ensuring service excellence, and driving long-term client satisfaction, retention, and revenue growth. This role leads client-facing teams, builds strong executive-level relationships, and creates scalable service delivery frameworks.

Requirements

Bachelor’s degree in Business, Marketing, Management, or related field required; MBA preferred.
10+ years of progressive leadership experience in client services, customer success, account management, or related fields.
Proven track record managing enterprise-level or strategic clients.
Industry experience required
Exceptional leadership, communication, and executive presence.
Strong strategic thinking, analytical, and problem-solving skills.
Demonstrated ability to build strong client relationships and influence stakeholders at all levels.
Expertise in client success frameworks, service delivery methodologies, and customer lifecycle management.
Financial and business acumen, with experience managing budgets and driving revenue growth.
Ability to lead organizational change, scale teams, and optimize operational processes.

Responsibilities

Build and maintain strong relationships with key clients; act as a trusted advisor to executive stakeholders.
Oversee the resolution of critical client issues and ensure consistent delivery of service commitments.
Establish frameworks for client onboarding, account management, and continuous engagement.
Drive high levels of client satisfaction, loyalty, and long-term retention.
Lead, mentor, and develop high-performing teams (e.g., Account/Client Managers, Implementation teams, Customer Success Managers, Service Operations).
Foster a collaborative, client-centric culture focused on excellence and accountability.
Partner with Operations and Technology teams to implement scalable solutions and integrate best practices.
Drive revenue growth through client retention, contract renewals, cross-sell/upsell opportunities, and strategic account expansion.
Collaborate Finance on forecasting, pricing strategies, and contract negotiations.
Manage the Client Services budget and ensure cost-effective service delivery.
Ensure alignment between pre-sales commitments and post-sales delivery capabilities.
Represent the voice of the client in internal meetings and strategic planning sessions.

Benefits

We drive the performance of the world’s best brands by unleashing the power of people at work, home, and play.
We believe in empowering our employees to make a meaningful impact, fostering a culture of innovation, collaboration, and growth.
Join us and unleash your potential today!
We are a people-first company and are building a culture where amazing people can do their best work.
Service First Be Kind. Be Intentional. Be Awesome.
We treat everyone as a customer and always deliver our finest work.
We build our best selves by owning our actions.
We lift our communities by being involved.
Integrity is our superpower.
We always deliver on our promises, execute our work with the utmost integrity, and take responsibility for our actions.
Creativity & Innovation Be Open. Be Bold. See Differently.
We know that great ideas take courage.
We are not afraid of challenges, and we are proud of our ability to find effective solutions.
We inspire exploration and support each other’s clever ideas.
We challenge the status quo and think BIG – without restraint even if the idea seems impossible at first.
And we are always, always curious.
Be curious.
Belonging Be Humble. Be Candid. Assume the Positive.
We are incredible because of our people.
We embrace uniqueness and love learning from each other’s perspectives.
Giving and receiving honest feedback is what makes us better.
We embrace different perspectives, backgrounds, and viewpoints, and use feedback to improve.
We stay open to innovative ideas and always assume positive intent.
Collaboration One Team. One Goal. One10.
We celebrate our collective wins, work together from anywhere, and promote teamwork by engaging in honest and open communication.
Trust is the foundation of all we do.
We communicate openly and honestly, show appreciation for and celebrate each other, and empower each other to do our best work.