VP, Client Services

EVERSANA INTOUCH•New York, NY

23h

About The Position

The VP of Client Services will have ownership of the senior-level client and agency partner relationships beyond the day-to-day operations. This person will be responsible for client retention by maintaining executive- and senior-level relationships and identifying additional opportunities with existing clients. They are responsible for assessing and managing the risk associated with clients and agency partners, as well as meeting client and EVERSANA INTOUCH goals for each account’s financial health, targets, and objectives. They lead the coordination and development of the integrated marketing plans internally and with external agency partners. Strong thought leadership within EVERSANA INTOUCH and within the industry is required, along with the ability to bring new services to our clients frequently, allowing them to understand the depth of EVERSANA INTOUCH’s offerings. Modeling inclusive behaviors, and proactively managing bias. All other duties as assigned. Responsible for and oversee their respective department. Interview, select and supervise the activities of the department staff; communicate interpret and discuss with team the company policies and procedures. Determine job objectives, work methods and performance standards; review performance relative to departmental objectives discussion appraisal with each employee and performance; authorize and communicate salary changes, promotions, transfers, discipline, and discharge and administer all other personnel actions.

Requirements

Approximately 12 to 15 years of agency, consultative, pharmaceutical and/or healthcare experience.
Thought leader for integrated and digital marketing and communications.
Self-sufficient and self-motivated with the ability to independently manage major clients and brands.
Demonstrated P&L targets met through existing and expansion business opportunities.
Proven leadership and mentoring skills.
Leader of cross-functional project teams across the organization.
Experience negotiating and executing agreements.
Creative thinker with analytical skills.
Ability to collaborate effectively at all levels and functions.
Applied understanding of technical development and processes.
Demonstrated problem-solving skills.
Ability to determine staffing needs within the account team and extended teams.
Bachelor’s degree required in Business, Marketing, Journalism or Communications.
Demonstrated written, presentation and verbal communication skills.
Excellent interpersonal skills; able to interact at all levels with clients and the Intouch organization.
Travel required.

Responsibilities

Ownership of senior-level client and agency partner relationships.
Responsible for client retention by maintaining executive- and senior-level relationships.
Identify additional opportunities with existing clients.
Assess and manage risk associated with clients and agency partners.
Meet client and EVERSANA INTOUCH goals for each account’s financial health, targets, and objectives.
Lead the coordination and development of integrated marketing plans internally and with external agency partners.
Provide thought leadership within EVERSANA INTOUCH and the industry.
Bring new services to clients to showcase EVERSANA INTOUCH’s offerings.
Model inclusive behaviors and proactively manage bias.
Oversee respective department, including interviewing, selecting, and supervising staff.
Communicate and interpret company policies and procedures to the team.
Determine job objectives, work methods, and performance standards.
Review performance relative to departmental objectives and conduct appraisals.
Authorize and communicate salary changes, promotions, transfers, discipline, and discharge.
Administer all other personnel actions.