VP, Client Service (Social)

Edelman•New York, NY

5d•$105,000 - $160,000

About The Position

We are looking for a Vice President, Client Service to join our award-winning team leading a social-first culture obsessed entertainment tech client. Our ideal candidate is an experienced social client service lead – someone who thrives off of conceiving ideas, selling them in, and assembling the agency’s resources (creative, production, media, technology, experiential) to make them a reality. This person must not only possess strong creative abilities and social media knowledge, but also confidently engage with top executives (VP Marketing, CMO, etc.) to push ideas, shape opinions, and bring ideas to life. As a VP, Client Service, you will be an integral part of a team leading a technology brand. You will be charged with introducing clients to the power of building compelling stories, social strategies, and experiences, all directed by a confluence of data and leading-edge technology. You will be a social strategy champion who knows how to launch an effective influencer campaign or annual strategy.

Requirements

At least 8 years of relevant experience in digital marketing and communications
Bachelor’s degree or equivalent work experience

Nice To Haves

Experienced digital client service lead for a global brand
Agency experience is a plus
A demonstrated track record of developing and executing social strategies and programs that have driven tangible results.
Experience working with paid media, analytics, planning, technology, editorial and creative teams to build effective strategies and experiences
Familiarity with analytics and reporting across earned, owned, and paid platforms
Skill in leading a team and inspiring junior staff
Accountability to reliably take ownership of work and responsibilities
Polished, innovative, collaborative, and a strong operational leader

Responsibilities

Act as day-to-day contact for senior-level social clients and develop deep relationships, providing strategic solutions on everything digital – including social and influencer
Exhibit solid understanding of key client information including general business strategy, industry issues, products and services offered, key customers, competitors
Lead multiple workstreams from strategy through execution; manage teams
Liaise and collaborate with internal teams and external agency partners; communicate cross-discipline deliverables and expectations
Spot opportunities for growth to drive additional revenue
Stay current on the latest social technology, functionality, and influencer integrations to serve as a go-to resource for the client and internal team
Serve as a mentor and escalation point for junior staff and trusted advisor for senior staff
Exhibit an understanding of the components of large integrated marketing campaigns, such as advertising, paid media, social, and issue advocacy
Display strong knowledge of the marketing mix, and the role each channel plays in the success of a campaign