VP- Client Relationship Manager – Commercial Franchise Practice

Marsh McLennan•Chicago, IL

35d•$120,500 - $256,700•Hybrid

About The Position

Marsh is seeking a consultative, retention-oriented Client Relationship Manager to lead and expand a portfolio of affinity insurance programs serving Quick Service Restaurant (QSR) and franchise brands. The role combines client relationship management, strategic sales, and industry expertise to deliver tailored insurance and risk management solutions, influence client strategy, and support business growth. Candidates may be located near Marsh offices across the United States. Marsh operates a hybrid work environment, with colleagues expected to be in their local office or working onsite with clients at least three days per week; office-based teams also designate at least one weekly anchor day for in-person collaboration. The position offers the opportunity to contribute to the direction and growth of Marsh’s affinity practice, work with industry-leading clients and executives, and collaborate across sales, service, analytics, operations, and carrier partners. The anticipated hiring base salary is $165,000–$185,000, with eligibility for an annual performance-based bonus. The broader applicable base salary range is $120,500–$256,700. Marsh also offers a competitive total rewards package, including health and welfare benefits, tuition assistance, 401(k) savings and other retirement programs, and employee assistance programs.

Requirements

Proven experience in insurance, affinity programs, franchise operations, or client relationship management.
Demonstrated success building trusted relationships and growing strategic accounts.
Exceptional communication, presentation, and consultative selling skills.
Entrepreneurial mindset and ability to think strategically and execute effectively.
Strong organizational and project management abilities, with attention to detail.
Ability to thrive in a collaborative, fast-moving environment with national exposure.

Nice To Haves

Strong understanding of the QSR, hospitality, or franchise ecosystem.

Responsibilities

Serve as a trusted advisor to QSR and franchise clients, delivering customized insurance and risk management strategies aligned with their business objectives.
Build and strengthen executive-level relationships and provide a high-quality client experience.
Lead ongoing program execution with a focus on operational excellence, measurable outcomes, and long-term client retention.
Collaborate with internal teams and carrier partners to deliver client-centric solutions.
Identify and pursue new business opportunities in the QSR and franchise marketplace.
Analyze market trends, industry developments, and emerging risks to identify growth opportunities.
Support business development through consultative presentations, industry networking, and relationship expansion.
Represent Marsh at conferences, trade associations, and industry events.
Help shape the affinity practice’s future direction through strategic thinking, market insight, and operational leadership.
Partner with leadership to enhance service offerings and expand market presence.
Contribute ideas to improve client engagement, operational efficiency, and competitive differentiation.
Support and mentor team members and foster a collaborative, high-performance culture.
Partner with colleagues across sales, service, analytics, and operations to deliver results.