VP, Business Loan Specialist

Newtek One•,

26d•$65,000 - $90,000

About The Position

Newtek Bank, N.A. is seeking a VP, Business Loan Specialist to support its Lending Division and provide customer service to existing and prospective lending customers. Reporting to the SVP, Lending Manager, the specialist helps applicants complete online loan applications, discusses their financial needs, and identifies suitable lending solutions. The role keeps applicants and customers informed throughout the application, underwriting, and closing processes and cross-sells appropriate company products and services. The specialist processes and prescreens loan applications, assembles required documentation, updates referral records, and coordinates with customers, referral partners, team leaders, underwriters, and closers. The role also requires maintaining knowledge of Newtek’s lending programs and participating in assigned Community Reinvestment Act activities and initiatives.

Requirements

Bachelor’s degree in Finance, Business, or a related field.
Minimum of 1–4 years of customer service experience.
Intermediate computer and telephone skills.
Proficiency with Microsoft Office products, including Outlook, Word, and Excel.
Excellent attention to detail, follow-up, and problem-solving skills.
Excellent time-management skills.
Strong listening, verbal, and written communication skills.
Self-motivation and a strong teamwork attitude.
Ability to learn company products and services quickly.
Ability to multitask across several applications concurrently.
Ability to meet deadlines and plan accordingly.

Nice To Haves

Sales or lending experience.
Familiarity with financial reports, including business and personal tax returns and cash flow projections.

Responsibilities

Contact referrals, including prospects and applicants, within the timeframe prescribed by NewTracker.
Advise customers of application status and the actions needed to reach their objectives.
Communicate professionally with customers by telephone, text, email, or video chat.
Provide professional customer service and build strong client relationships.
Prescreen and accurately process loan applications through the online application system, working with customers and internal and external contacts to determine prequalification and suitable lending products.
Update the Referral System daily with pertinent customer information.
Assemble documents required for processing through the Application Portal, including SBA forms, credit releases, financial data, and other documentation for 7A, 504, SLOC, conventional, C&I, and Investor CRE lending programs.
Provide timely and accurate updates on assigned referrals in NewTracker.
Make outbound calls to potential customers and referral sources as required by the Compliance Policy.
Support team leaders, underwriters, and closers by providing complete and accurate application information and communicating openly about status and issues.
Work with applicants to complete the application and closing portals within appropriate timeframes so applications progress from origination to closing efficiently.
Maintain contact with Alliance Partners regarding their referrals.
Maintain knowledge of Newtek loan policies and SBA, SLOC, and conventional loan program features, benefits, and processes.
Cross-sell Newtek products and services; when an opportunity is identified, transfer the customer to an appropriate VP, Business Loan Specialist or enter a referral in NewTracker.
Participate in assigned Community Reinvestment Act activities and initiatives, including community outreach, volunteer events, and financial education programs.