VP Loan Administration Manager

Citizens Alliance Bank•Howard Lake, MN

About The Position

The VP Loan Administration Manager provides strategic leadership, governance, standardization, and operational oversight for Citizens Alliance Bank's Loan Administration function. The role ensures loan production support, documentation coordination, workflow management, operational processes, technology use, and lending support functions operate efficiently and consistently in alignment with Bank policy and strategic objectives. The manager establishes operational standards, promotes continuous improvement, develops staff capabilities, and serves as the primary escalation point for complex operational issues requiring coordination across lending, credit administration, compliance, technology, and market leadership. The position reports directly to the Chief Banking Officer, partners closely with Credit Administration, and provides organizational leadership for the operational execution of the Bank's lending activities. Position level is based on years of service, education and/or equivalent experience, knowledge, and skill set. The role is expected to meet or exceed the Bank's customer service levels and organizational goals. The manager leads and develops Loan Administration personnel, establishes staffing and workload strategies, and ensures timely, accurate service to lenders, internal partners, and customers. The position evaluates lending support workflows, leads process improvement efforts, monitors performance metrics, partners with technology and business leaders on lending systems, and supports technology planning and implementation. It also maintains operational procedures and standards, resolves and addresses recurring operational issues, and contributes to strategic planning, capacity and workforce planning, organizational design, and projects such as mergers, acquisitions, and conversions. The role assigns and reviews the work of direct reports, ensures training and appropriate staffing coverage, evaluates performance, and may recommend disciplinary action. It assists Human Resources with department staffing, including interviewing, hiring, promoting, and terminating employees. The position requires a valid driver's license, regular attendance and punctuality, and travel for trade and industry schools or seminars as needed. It may require installation of a multi-factor authentication app on a personal mobile device. The employee must comply with applicable laws, regulations, Bank policies and procedures, including BSA/AML requirements, exemplify the Bank's core values, and perform other assigned duties.

Requirements

High school diploma or GED.
Continuing education to maintain job knowledge.
Bachelor’s degree in business administration, Finance, Banking, Management, or a related field, or an equivalent combination of education and experience.
Minimum of seven years of banking, lending operations, loan administration, credit administration, or related experience.
Minimum of three years of leadership, supervisory, or management experience.
Demonstrated experience leading operational improvement initiatives and managing cross-functional projects.
Strong knowledge of lending processes, loan documentation, regulatory requirements, and banking operations.
Valid driver's license.
Excellent written and verbal communication skills.
Regular attendance and punctuality.
Ability to travel for trade and industry schools and seminars as needed.
Ability to install a multi-factor authentication app on a personal mobile device if required.
Ability to comply with applicable laws, regulations, and Bank policies and procedures, including BSA/AML requirements.

Nice To Haves

Advanced banking school, graduate banking school, or related professional certification.
Experience with lending technology platforms, workflow automation, and process optimization initiatives.
Experience supporting multi-market or multi-location banking operations.

Responsibilities

Lead, coach, and develop Loan Administration personnel supporting lending operations across the organization.
Establish staffing models, workload-balancing strategies, training programs, and succession plans.
Ensure lending support functions provide timely, accurate, and consistent service to lenders, internal partners, and customers.
Facilitate communication and collaboration among lenders, branch staff, Credit Administration, Compliance, Training, and other business units.
Evaluate end-to-end lending support workflows and identify improvements to efficiency, consistency, quality, and customer experience.
Lead cross-functional process improvement initiatives to reduce turnaround times and improve operational effectiveness.
Develop, monitor, and report operational metrics, dashboards, and key performance indicators.
Partner with Information Technology and business leaders to optimize lending systems, processes, and technologies.
Identify automation opportunities and champion technology solutions that improve productivity, accuracy, and scalability.
Coordinate user feedback, testing, training, implementation, and adoption of lending system enhancements.
Assist with lending technology strategy, planning, and implementation initiatives.
Develop, maintain, and periodically review procedures for loan administration operational activities.
Promote consistent execution of operational processes and standards across markets and lending teams.
Serve as the primary escalation point for operational issues affecting lending personnel, customers, and other stakeholders.
Track recurring operational issues, identify root causes, and implement corrective action plans.
Participate in strategic planning discussions affecting lending operations, organizational efficiency, and long-term growth.
Support merger, acquisition, conversion, and other strategic projects affecting lending operations.
Assist with capacity planning, workforce planning, and organizational design to support current and future business needs.
Evaluate staffing and operational requirements to align resources with growth strategies and service expectations.
Monitor vendor performance, support contract review processes, and participate in implementing new technology solutions.
Assign work to direct reports and ensure they are properly trained to perform their duties.
Evaluate direct reports' performance and recommend disciplinary action when necessary.
Assist Human Resources with staffing the Loan Administration department, including interviewing, hiring, promoting, and terminating employees.
Ensure appropriate coverage and staffing for direct reports, including reviewing and approving time-off requests and timesheets.
Maintain regular attendance and punctuality and travel for trade and industry schools and seminars as needed.
Adhere to applicable federal and state laws, regulations, and guidance, including BSA/AML requirements, and to Bank policies and procedures.
Perform other duties as assigned and requested.