VP, Account Management

Fiserv•Omaha, NE

15h

About The Position

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title VP, Account Management What does a successful, VP, Account Management do at Fiserv? As a successful, VP, Client Management, you will lead a global operational governance for a key strategic enterprise client, focusing on enhancing client experience through transparent, regionally executed governance overseeing the dedicated account team. You will provide advisory expertise, program management for critical client initiatives and establish consistent operational processes across the enterprise to ensure quality service.

Requirements

Bachelor’s degree in business or equivalent field required
Minimum of 15 years of experience in the financial services industry, with significant experience in structuring and delivering account management plans
Experience working in a large, matrixed organization with numerous products/services
Sufficient management and supervisory experience to resolve the most difficult and sensitive problems and be accountable for all actions and decisions within the group
Strong leadership and collaboration skills
Ability to work outside of standard business hours as needed
Ability to travel up to 30%
Must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Nice To Haves

Experience in payments processing or the financial services industry and experience cultivating strategic partnerships
Industry experience in merchant, credit/debit, issuing, ATM or financial institution experience
Experience managing large, complex enterprise clients
MBA degree

Responsibilities

Provide strategic operational direction to deliver on client commitments, including oversight of SLAs
Represent Fiserv and build alliances with the largest and most complex clients globally
Act as a change agent and translate that into improved service engagement to continually drive client loyalty and growth
Build and expand internal relationships and ensure alignment and coordination around how Fiserv manages our client relationships
Build talent by hiring, coaching and mentoring a team of experienced senior account managers
Create a culture of excellence focused on high performance and service engagement that helps position Fiserv as the market leader in digital channels and electronic payments