VP, Account Management

MERGE•Chicago, IL

18h•Hybrid

About The Position

At MERGE, we are Built Different. We are a marketing and technology agency purpose-built for the intersection of health and wellness—where human impact matters most. By weaving storytelling through technology, we move beyond traditional engagement to Whole Human Marketing. This approach recognizes that humans are multidimensional and complex, and uses AI to ensure every brand interaction feels natural, contextual, and relevant. This commitment to human-first innovation is what brings us together and propels us forward. We are united by our North Star: to unite people and brands to empower healthier, happier lives. Emerge to the Top of Your Career At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers. VP, Account Management - Small/Medium Business The Small/Medium Business (SMB) Account Management Team at MERGE serves as the strategic link between our organization and our high-growth, agile client base (accounts with <$1B in annual revenue or <$250K in annual MERGE services). We are connectors, facilitators, and business experts. We act as the orchestrators of MERGE’s internal expertise—bringing together Industry, Solutions, Partner, and Operations teams to provide proactive points of view and compelling proposals that drive client growth until they scale into our Enterprise industry vertical teams. As VP, Account Manager, you are a hands-on, high-impact executive leader responsible for the overall health of the SMB revenue pipeline and the success of executive-level client relationships. You serve as the primary architect of the commercial frameworks and strategies that allow MERGE to scale through proactive account expansion and retention. You will maintain a strong presence in the field to steer contract negotiations, drive strategic deals, and ensure that all MERGE services are closely aligned with our clients' core business goals.

Requirements

10+ years of leadership experience in client management at an integrated advertising agency or MarTech consulting firm.
Demonstrated success in working with cross-functional teams and building influential relationships with C-suite stakeholders and internal executives.
Successful track record of client success and ability to drive incremental revenue.

Responsibilities

Lead high-stakes negotiations for "Big Rock" strategic deals and define commercial models, including pricing and service bundling.
Effectively communicate MERGE’s full value proposition to existing clients to identify expansion opportunities and deepen service footprints.
Act as the primary advisor for SMB client executives and procurement leads.
Unite leadership from Industry, Solutions, Partner, and Operations teams to build proactive points of view and compelling proposals that resonate with client needs.
Define and implement protocols for introducing account management early in the Business Development process to bridge the gap between client acquisition and long-term management.
Oversee the strategic transition of accounts to Enterprise industry vertical teams once they reach the $500K revenue milestone.
Directly manage and mentor Account Directors to foster a culture of operational excellence.
Ensure the team is consistently delivering proactive, high-quality proposals and maintaining rigorous standards for internal coordination.