VP, Account Management
About The Position
We're looking for a VP of Account Management, reporting to our Chief Customer Officer, to lead our Account Directors and own customer growth and net revenue retention (NRR). You'll make sure every customer gets measurable value from Newton and keeps finding more. In this role, you will: Build and lead a team of Account Directors. Own customer growth, retention, and NRR targets. Define the playbook for value realization and expansion. Serve as an executive sponsor for strategic brand and agency partners. What success looks like In your first 90 days: You've reviewed every account's health and flagged risks and expansion opportunities. You've met with executive sponsors at our most strategic customers. You've shared a plan for team structure, hiring, and the account management playbook. In your first year: The book of business shows strong NRR and gross retention. Your team consistently drives meaningful expansion revenue. Every account has a success plan with clear, measurable value goals. Your team is fully staffed, ramped, and running a repeatable playbook.
Requirements
- 10+ years in account management or customer success, including experience leading teams.
- Deep expertise in media, ad tech, and marketing measurement.
- A track record of driving expansion revenue and strong NRR.
- An AI enthusiast who puts customer outcomes first.
Responsibilities
- Build and lead a team of Account Directors.
- Own customer growth, retention, and NRR targets.
- Define the playbook for value realization and expansion.
- Serve as an executive sponsor for strategic brand and agency partners.
Benefits
- Equity
- Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
