VP, Account Development

NielsenIQ•Chicago, IL

11h•$141,500 - $175,000•Hybrid

About The Position

NIQ is seeking a VP, Account Development to lead and manage the commercial and service relationship with a key client. This role involves developing strategic plans, driving data-driven merchandising strategies, and leveraging complex analytics to generate incremental sales and profits for clients. The VP will serve as the primary, trusted partner for client executives, utilizing the NIQ solution suite and expertise to address client growth questions. The ideal candidate possesses rich industry knowledge, can confidently discuss industry issues and consumer trends, derive actionable insights from data, and coach account team members to create engaging stories. This position requires comfort with data and analytics as key decision-making components, establishing and deepening executive relationships, embedding NIQ’s solutions into client decision-making processes, and leveraging internal resources to drive client value and change.

Requirements

10+ years of relevant experience in Retail, CPG, Merchandising, or Professional Service.
Direct experience with customer insights, category management, retail collaboration and executive client leadership required.
Effective in executive-level communications, influencing and engagement.
Excellent awareness of market conditions and client business environment.
Experience leading teams and ability to coach others in data analysis.
Direct experience with customer insights, category management, retail collaboration and executive client leadership required.
Strong project management skills with demonstrated strength in maintaining positive client relationships in complex situations and resolving client issues.
Highly proficient in Microsoft applications (Excel, PowerPoint, MSD).
Strong sense of urgency and accountability to drive client outcomes.
Team leadership, cross-functional people management, training, and development experience required.

Nice To Haves

Bachelor or Advanced degrees: MBA, Finance, Economics, Statistics, Computer Science, Mathematics are preferred.

Responsibilities

Develop comprehensive Joint business plans with client executives and internal NIQ leadership.
Develop long-term (3-5 year) and annual strategic plans and deliverables inclusive of resourcing, performance outcomes, solution enhancements and transformation.
Create phased roadmaps of key activities, deliverables, and results.
Lead the implementation and execution of analytical recommendations within client insights & merchandising teams.
Act as the primary client services lead with senior client stakeholders.
Help the client understand evolving market dynamics by ensuring they receive proactive, relevant and high-quality thought leadership on a regular cadence.
Establish and manage deliverables with Chief Merchandising Officer, SVP Merchandising, Category VPs and Directors, and Category Management, Pricing, Promotion, and Assortment Teams.
Grow client relationships at the executive level, ensuring client satisfaction, contract renewal, and long-term growth.
Coach and oversee the team’s delivery of high-quality insights and analysis that accurately and effectively solve client problems.
Ensure the client and the account team fully utilize NIQ’s products to drive value-added decisions and align training opportunities.
Oversee the immediate resolution of data discrepancies, operational issues and software availability issues with urgency.
Oversee multiple priorities, deadlines, and projects across the account team and contracted deliverables.
Execute the delivery of our solutions, ensuring timely outcomes and client satisfaction.
Grow and develop a team responsible for delivering against client commitments.
Support initiatives that create efficient and effective practices that are consistent around the globe.
Liaise across client’s organization to establish ways of working.
Collaborate with internal NIQ experts to develop relevant and effective solutions to the client's growth needs by identifying opportunities to develop new capabilities and approaches.
Stay current with industry trends and educate clients on innovative merchandising and collaboration best practices.
Support thought leadership through internal learning, knowledge-sharing, and development.
Be the Account Leader, leading all NIQ associates on the account team to make a positive impact for the client in every interaction.
Coach team members to become extraordinary client partners.
Set career paths and resource development structures to maintain and scale a highly engaged team, mentor and coach associates to align with the company's vision and strategy.
Drive extraordinary team engagement that maximizes associate performance and retention.
Determine the optimal team structure and roles to best deliver products and services.
Aid in the recruitment, training, and development of the consulting and services team.
Play a supporting role in business development for prospective clients.
Support the development of partnership deliverables, client engagement team, statements of work, and joint operation and engagement models for contract execution and delivery.