Voucher Coordinator

ANAKEESTA•Gatlinburg, TN

1d•$18 - $0•Onsite

About The Position

The Voucher Coordinator is responsible for managing and reconciling all third-party ticket seller vouchers and OPC deals for both Anakeesta and WildSide properties. This role plays a key part in ensuring accurate and timely accounting, maintaining strong partner relationships, and preparing contracts and voucher programs in advance for future seasons. The ideal candidate is highly organized, detail-oriented, and able to work quickly and efficiently within accounting systems while staying on top of deadlines and follow-ups.

Requirements

Strong attention to detail with the ability to work quickly and accurately
Excellent organizational and time-management skills
Comfortable handling follow-up communications related to payments and contracts
Ability to manage multiple deadlines and priorities simultaneously
Strong written and verbal communication skills
Proficient in Microsoft Office Suite (Word, Excel, Outlook)

Nice To Haves

Previous experience in accounting, finance, billing, or administrative support preferred
Experience working with contracts, invoicing, spreadsheets, basic financial tracking, or reconciliations
Customer service experience involving follow-ups, payment questions, or account support
Office, clerical, or data-entry experience with an emphasis on accuracy and organization
Familiarity with ticketing systems or point-of-sale systems (especially Gateway Ticketing) is helpful but not required; training will be provided

Responsibilities

Account for and reconcile voucher sales from third-party ticket sellers, OPC partners, and contracted groups
Review, track, and apply payments accurately; identify discrepancies and resolve them promptly
Proactively follow up on past-due balances and communicate with partners regarding outstanding payments
Serve as a point of contact for vendor partners by responding to incoming calls and assisting with digital ticketing system questions or issues
Address and respond to voucher cancellations from partners
Maintain ongoing communication with OPC booth sellers to ensure up-to-date knowledge of park offerings and seasonal experiences
Maintain organized records of all vouchers, contracts, and related financial documentation
Keep all contracts current, accurate, and prepared well in advance for the upcoming year
Assist with contract renewals, updates, and onboarding of new voucher partners
Learn and utilize the Gateway Ticketing system to set up and manage new voucher and ticketing partners
Coordinate with Accounting, Sales, and Operations teams to ensure correct pricing, terms, and reporting
Monitor voucher performance and assist with reporting as needed
Ensure compliance with internal accounting procedures and company policies
Assist with other duties as assigned