Volvo Shop foreman

Lindsay Volvo Cars of Alexandria•Alexandria, VA

About The Position

The Volvo Service Shop Foreman leads and supports service technicians in delivering high-quality repairs and customer satisfaction. The role provides technical guidance, assists with complex diagnostics and repairs, monitors shop productivity, and ensures work is completed accurately, efficiently, and in accordance with Volvo manufacturer standards. The position supports the Service Manager with workflow and shop operations, helps maintain repair quality and technician performance, and promotes a productive, professional, and safety-focused service department.

Requirements

At least 5 years of automotive repair experience; dealership experience is preferred.
Strong knowledge of automotive mechanical, electrical, electronic, and computer-controlled vehicle systems.
Advanced diagnostic and troubleshooting skills.
Ability to guide, motivate, and support a team of technicians.
Strong organizational, communication, and problem-solving skills.
Ability to work in a fast-paced environment while maintaining high-quality repair standards.
Valid driver's license with a clean driving record.
Volvo factory training.

Nice To Haves

Previous experience as a Shop Foreman, Lead Technician, Master Technician, or Senior Diagnostic Technician.
Volvo dealership experience.
Familiarity with Volvo VIDA diagnostic software and factory service information.

Responsibilities

Provide technical leadership, guidance, and support to service technicians.
Assist technicians with complex mechanical, electrical, electronic, and diagnostic issues.
Diagnose difficult vehicle concerns and help develop effective repair solutions.
Support the Service Manager in assigning work, managing workflow, and maintaining efficient shop operations.
Monitor repair quality, technician productivity, efficiency, and turnaround times.
Ensure repairs follow Volvo repair procedures, technical bulletins, warranty requirements, and manufacturer standards.
Assist with quality-control inspections and verify repairs before vehicles are returned to customers.
Identify technician training needs and provide ongoing technical coaching.
Support the use of Volvo diagnostic equipment, factory repair information, and specialized service tools.
Assist with warranty documentation, repair order accuracy, and documentation of diagnostic findings.
Maintain a clean, organized, and safe working environment in accordance with dealership policies and OSHA requirements.
Communicate with service advisors, parts personnel, management, and technicians to resolve repair concerns.
Promote teamwork, accountability, first-time repair accuracy, and customer satisfaction.