Volunteer Opportunities

Hamilton Urban Core Community Health Centre•Hamilton, ON

1d•Onsite

About The Position

Hamilton Urban Core is a thriving inner-city health Centre and a leader in the provision of high-quality primary health care services and health promotion programs. Our services are delivered by a dynamic interprofessional team committed to advancing health equity, social justice, and community well-being. As an inner-city health Centre, we work alongside individuals and families experiencing chronic and complex health and social challenges, including poverty, housing insecurity, mental health concerns, and barriers to accessing care. We are committed to creating a welcoming, inclusive, culturally safe, and trauma-informed environment for all community members. The Volunteer functions as a valued member of the Hamilton Urban Core Community Health Centre team and supports the delivery of respectful, client-centered services that promote dignity, accessibility, and belonging.

Requirements

Strong interpersonal, communication, and relationship-building skills
A compassionate, reliable, and collaborative approach to supporting community members
The ability to work respectfully and effectively with diverse populations
Understanding of anti-racism, anti-oppression, harm reduction, trauma-informed, and culturally safer practices
Ability to maintain confidentiality, professionalism, and appropriate boundaries
Comfort working both independently and collaboratively within an interprofessional and multidisciplinary team environment
Basic computer proficiency, including familiarity with Microsoft Word, Excel, and Outlook

Nice To Haves

Previous volunteer, community, or customer service experience is considered an asset

Responsibilities

Welcome clients, community members, and visitors in a respectful, inclusive, and professional manner
Respond to general inquiries and provide information regarding available programs and services
Support administrative duties including filing, organizing materials, data entry, and maintaining reception spaces
Assist staff with appointment reminders and supporting client flow throughout the Centre
Maintain client confidentiality and uphold professional boundaries at all times
Assist with basic food preparation and kitchen organization in accordance with food safety practices
Support meal, snack, and beverage distribution programs
Maintain cleanliness and sanitation of kitchen, dining, and shared community spaces
Assist with stocking supplies and notifying staff of inventory needs
Contribute to creating a welcoming and respectful environment for all clients accessing food programs
Support clients accessing hygiene and laundry services in a respectful, compassionate, and non-judgmental manner
Assist with maintaining clean, organized, and accessible shower and laundry spaces
Monitor supplies and communicate replenishment needs to staff
Promote a safe, welcoming, and dignified environment for individuals accessing services
Work within a trauma-informed, anti-oppressive, and harm reduction framework
Work closely with the Consumption and Treatment Service Client and Administrative Support team to assist with documentation and information sharing as appropriate
Support the overall operations of the Centre in alignment with organizational values and community-focused care