Volunteer & Training Coordinator

YWCA Northeast Kansas•Topeka, KS

9d•$0 - $42,500•Onsite

About The Position

YWCA Northeast Kansas is hiring a full-time, exempt Volunteer & Training Coordinator for its Center for Safety and Empowerment (CSE). Reporting to the Public Education Manager, this role develops, coordinates, and implements training and volunteer engagement so staff, interns, and volunteers can provide survivor-centered, trauma-informed advocacy across program areas. The coordinator leads new advocate training, coordinates ongoing staff development, and recruits, places, and supports volunteers and interns. The role collaborates across YWCA programs to promote consistent training, alignment with organizational philosophy, and effective integration of volunteers into service environments. The position also supports community engagement initiatives, events, fundraisers, donation drives, and specialized volunteer efforts. It may provide advocacy and direct client support, answer hotline calls, provide crisis intervention, and participate in an on-call rotation or backup support as program needs determine. The work schedule is mutually determined, with some evenings and weekends required. The work environment is an office, and travel throughout a multi-county rural service area is required. The position requires lifting up to 50 pounds and climbing flights of stairs multiple times daily.

Requirements

Basic understanding of domestic violence, sexual assault, stalking, and human trafficking dynamics.
Experience in training, facilitation, or public speaking.
Excellent communication and interpersonal skills, including the ability to engage individuals in crisis.
Strong organizational skills and the ability to manage multiple priorities.
Valid driver’s license, reliable transportation, and ability to travel within service areas.
Dedication to relationship building and working as an integral part of a team while exercising initiative and autonomy.
Commitment to the YWCA mission and values, including a strong focus on racial equity and social justice.
Ability to meet the position’s physical requirements, including lifting 50 pounds and climbing flights of stairs multiple times daily.
Ability to pass various background checks.

Nice To Haves

Experience working with volunteers or interns, or experience in a program coordinator role.

Responsibilities

Coordinate and facilitate New Advocate Training for staff, interns, and volunteers, covering best practices in domestic and dating violence, sexual violence, stalking, and human trafficking.
Develop and implement onboarding and on-the-job training for individuals engaged in direct service.
Assess ongoing training needs across CSE programs and coordinate continuing education opportunities.
Maintain and update training curriculum to reflect emerging trends, compliance requirements, and organizational philosophy.
Collaborate with CSE leadership on agency-wide training initiatives and staff development.
Track training completion and maintain accurate records for compliance, reporting, and program quality.
Recruit, screen, and onboard volunteers and interns in collaboration with YWCA leadership.
Orient, guide, and support volunteers and interns, monitor their engagement, and address concerns as needed.
Ensure volunteer and intern activities comply with confidentiality requirements and survivor-centered, trauma-informed practices.
Maintain records of volunteer and intern engagement, including hours, roles, and outcomes.
Collaborate across YWCA Northeast Kansas programs on training, volunteer engagement, and mission-aligned initiatives.
Assist with planning and implementing special events and fundraisers, including coordinating volunteers and in-kind contributions.
Support the Holiday Store, donation drives, and other in-kind engagement activities benefiting clients and programs.
Partner with the Community Engagement Team and program staff to align volunteer efforts, community engagement, and service delivery needs.
Serve as a liaison for specialized volunteer efforts, including coordination related to the Pet Foster Program, as applicable.
Represent CSE in community meetings or partnerships related to training, volunteerism, or workforce development, as needed.
Provide advocacy and direct client support as needed and consistent with training and role expectations.
Answer hotline calls and provide crisis intervention support as assigned.
Participate in an on-call rotation or backup support, as determined by program needs.
Participate in CSE team meetings, supervision, and program planning.
Complete required documentation, including timekeeping and program records, in accordance with funder and organizational requirements.
Practice cultural sensitivity and responsiveness in day-to-day interactions.
Perform other duties assigned by the supervisor or CEO.