Volunteer Supervisor

Museum of Science•Boston, MA

About The Position

The Volunteer Supervisor will help grow the Museum of Science’s In-Gallery Learning (IGL) Volunteer Program. The role supports volunteers through annual recruitment and onboarding, regular training, and check-ins, and helps expand IGL offerings by developing new programming and updating existing programs to meet Museum needs and use the volunteer team’s skills. The supervisor ensures smooth operations of the IGL program and spaces by fostering a supportive, productive environment for volunteers and staff to create strong guest experiences through hands-on Museum programs. Working with the IGL Coordinator and IGL Program Manager as part of the IGL Leads team, the supervisor provides guidance to volunteers and staff on shift, oversees daily staff-volunteer educator relationships, communicates schedules and changes, leads shift check-ins, supports training and mentoring, and helps maintain the program and its spaces. The schedule is Tuesday–Saturday or Sunday–Thursday.

Requirements

Strong attention to detail in record keeping, maintaining training notes and materials, and keeping spaces and programs in order.
Comfort leading check-ins and discussions and communicating schedules and plans.
Ability to collaborate with staff and volunteers to deliver programming and work with the public in the Museum.
Ability to adjust quickly to changing staffing, program, and training needs, including just-in-time changes.
Ability to maintain composure and provide leadership under time and staffing constraints.
Comfort supporting visitors, staff, and volunteers in a positive, engaging manner.
Comfort working with large crowds in an active, dynamic environment.
Ability to stand, walk, bend, and reach while setting up, maintaining, and cleaning up program spaces.
Ability to push, pull, lift, and move tables, program equipment, and bins of supplies weighing up to 30 pounds.

Responsibilities

Support annual recruitment and onboarding of In-Gallery Learning volunteers.
Provide regular training and check-ins for volunteers.
Develop new In-Gallery Learning programming and update current programs to meet Museum needs and leverage volunteer skills.
Ensure smooth operations of the In-Gallery Learning program and spaces.
Provide a supportive and productive environment for volunteers and staff to create positive guest experiences through hands-on programs.
Guide and support volunteers and staff while they are on shift.
Supervise the daily relationship between staff and volunteer educators.
Communicate program schedules and changes.
Lead shift check-ins as part of the IGL Leads team, alongside the IGL Coordinator and IGL Program Manager.
Help plan and deliver high-quality volunteer trainings on best practices.
Mentor and train activities as part of the IGL educator training program.
Contribute to upkeep and maintenance of the IGL program and spaces.