Volunteer Supervisor
About The Position
The Volunteer Supervisor will help grow the In-Gallery Learning (IGL) Volunteer Program and support volunteers through annual recruitment and onboarding, regular training, and check-ins. The position will also help expand IGL program offerings by developing new programming and updating existing programs to meet Museum needs and make use of the volunteer team’s skills. The supervisor ensures smooth operations of the IGL Program and spaces by supporting a productive environment for volunteers and staff, helping them create positive guest experiences through hands-on Museum programs. The role provides guidance to volunteers and staff on shift, oversees their day-to-day working relationship, communicates program schedules and changes, and leads shift check-ins as part of a team with the IGL Coordinator and IGL Program Manager. It also supports volunteer training and the maintenance of the program and its spaces. The schedule is Tuesday–Saturday or Sunday–Thursday.
Requirements
- Strong attention to detail in record keeping, training notes and materials, and program and space upkeep.
- Ability to lead check-ins and discussions and communicate schedules and plans.
- Ability to collaborate with staff and volunteers to deliver programming and work with the public in a museum.
- Ability to adjust quickly to changing staff, program, and training needs and maintain composure and leadership under time or staffing constraints.
- Comfort supporting visitors, staff, and volunteers in a positive, engaging manner.
- Comfort working with large crowds in an active, dynamic environment.
- Ability to stand, walk, bend, and reach while setting up, maintaining, and cleaning up program spaces.
- Ability to push, pull, lift, and move tables, program equipment, and bins of supplies weighing up to 30 pounds.
Responsibilities
- Support annual recruitment and onboarding for the In-Gallery Learning Volunteer Program.
- Provide regular training and check-ins for volunteers.
- Develop new In-Gallery Learning programming and update current programs.
- Ensure smooth operations of the In-Gallery Learning Program and spaces.
- Create a supportive and productive environment for volunteers and staff to deliver hands-on programs and strong guest experiences.
- Provide guidance and support to volunteers and staff on shift.
- Supervise the daily relationship between staff and volunteer educators.
- Communicate program schedules and changes.
- Lead shift check-ins as part of a team that includes the IGL Coordinator and IGL Program Manager.
- Help plan and deliver high-quality volunteer training on best practices.
- Mentor and train activities as part of the IGL educator training program.
- Contribute to upkeep and maintenance of the In-Gallery Learning program and spaces.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
