VOLUNTEER SERVICES SPECIALIST

Columbus Hospice Inc•Columbus, OH

2d•Onsite

About The Position

The Volunteer Services Specialist will assist the VP of Marketing and Business Development in ensuring the timely completion of duties and assignments as outlined in the Policy & Procedures Manual. This role involves creating communications, maintaining records, supporting fundraising and special events, coordinating volunteers, and ensuring compliance with various requirements.

Requirements

High school diploma or general equivalency diploma (GED)
One year related experience and/or training
Influenza vaccine during influenza season (Nov. – March)
Valid driver’s license with satisfactory Motor Vehicle Record (MVR)
Auto insurance per company policy
Reliable personal transportation
Proficient in Microsoft Office (Word, Excel, and PowerPoint)
Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.
Ability to respond to questions from clients, volunteers, and the general public.
Ability to write simple correspondence.
Ability to speak professionally to patients, physicians and others in the organization via telephone and personal communication.
Skilled at prioritizing tasks.
Ability to multi-task and deal with frequent interruptions.
Ability to maintain professional appearance and communication at all times.

Nice To Haves

Associates Degree
CPR Certification

Responsibilities

Create flyers and volunteer newsletter.
Maintain all volunteer files to include CMS required documents.
Ensure mandatory paperwork is current.
Assist VP of Business Development with all Columbus Hospice fundraisers.
Help organize and coordinate special events to include employee morale events.
Coordinate volunteers visiting nursing homes and work with their activity directors.
Manage volunteer retention efforts, including sending birthday/anniversary cards and assisting with volunteer events (retreat/in-services/new volunteer training).
Coordinate all volunteer assignments, including follow-up communication with patients and families.
Assist with volunteer evaluations.
Be proficient in all department duties and responsibilities, providing backup when needed in the volunteer department.
Contact patient family members within 3 working days.
Keep documentation of all volunteer recruiting and retention efforts.
Maintain contact with volunteers by publishing newsletters and making phone calls as needed.
Attend IDG meetings and document volunteer involvement in the EMR system.
Oversee use of food bank access and records, retaining records for 3 years and submitting required reports.
Take all reasonable precautions to maintain privacy and non-disclosure of any confidential information about patients, other staff members, and the general operations of Columbus Hospice.
Represent the company in a positive and professional manner at all times with others, e.g., co-workers, management, vendors, and customers.
Supervise and direct volunteers with assignments to ensure satisfactory completion of duties.
Complete all job responsibilities in a thorough and complete manner, utilizing good judgment in all aspects of the job.
When unsure of a directed task or any part of job responsibilities, proactively seek the assistance of immediate supervisor.
Participate in staff development (15 hours of CEUs) annually.
Assist with special projects, as requested.
Perform all other job duties as may be assigned.